Virtual Desktop Infrastructure Engineer

Job Title - VDI Engineer, End User Technology

Years of Experience - 6 - 15 Years

Level - Mid to Senior Level

Location - Bengaluru

About the Role

As global enterprises expand their digital workplace capabilities, providing a secure, efficient, and seamless virtual desktop experience has become critical. The VDI Engineer will play a key role in designing, deploying, and managing modern virtual desktop infrastructure (VDI) solutions to support end-user productivity and collaboration across regions.

This position is part of a technology infrastructure team responsible for building and operating foundational platforms that power business applications worldwide. The role requires a blend of technical depth, problem-solving, and end-user orientation in a fast-paced, collaborative environment.

What Youll Do

Design & Implementation

• Design, deploy, and manage virtual desktop infrastructure (VDI) solutions using

  Citrix, AVD, VMware, Nutanix AHV, and NetScaler (Citrix ADC)

  .
• Collaborate with technology and business teams to gather requirements and design scalable VDI solutions.
• Implement

  Microsoft 365 services

  to enhance virtual desktop environments.

Management & Optimization

• Monitor and maintain performance, availability, and security of virtual desktop environments.
• Optimize resource allocation and manage capacity planning for VDI infrastructure.
• Develop and enforce policies and procedures for efficient VDI operations.

Troubleshooting & Support

• Provide expert-level support and troubleshooting for VDI-related issues.
• Partner with help desk and support teams to resolve user issues promptly.
• Conduct root cause analysis for recurring issues and implement corrective actions.

Security & Compliance

• Configure and manage

  NetScaler Gateway

  for secure remote access to Citrix VDI environments.
• Ensure VDI infrastructure complies with corporate security policies and industry standards.
• Implement and manage security measures, including data protection, access controls, and SSL certificates.
• Conduct audits and assessments to ensure compliance with relevant regulations.

Documentation & Training

• Create and maintain comprehensive documentation for VDI infrastructure and processes.
• Provide training and guidance to IT staff and end-users on best practices and new features.
• Stay updated with the latest VDI technologies and trends to drive continuous improvement.

Whats Required

• Bachelors degree in Technology, Computer Science, or related discipline.
• 6+ to 14/15 years of hands-on experience designing, deploying, and managing virtual desktop environments.
• Proven expertise with

  Citrix Virtual Apps and Desktops

  (setup, configuration, optimization).
• Experience integrating

  Microsoft 365 services

  with VDI solutions.
• Strong knowledge of

  Azure Virtual Desktop (AVD)

  deployment and management in cloud environments.
• Hands-on experience with

  NetScaler (Citrix ADC/Gateway)

  for remote access, load balancing, and HDX optimization.
• Experience with

  Nutanix AHV

  for hyperconverged infrastructure.
• Hands-on experience with

  Active Directory, GPO, WMI, and SSO

  .
• Experience with automation engineering for VDI operations.
• Strong problem-solving, collaboration, analytical, and communication skills.
• Strong end-user service orientation with a focus on user experience and satisfaction.
• Ability to lead troubleshooting across firm-wide VDI issues, provide root cause analyses, and propose mitigations.
• Flexibility to work on a broad range of issues, including occasional weekend work/on-call rotation.
• Commitment to the highest ethical standards.