Vending Operation Manager

About SmartQ

We are a leading B2B food tech company built on 4 pillars-great people, great food, great experience, and greater good. Solving complex business problems with our hearts and analyzing possible solutions with our minds lie in our DNA. We are on the perpetual route of serving our clients wholeheartedly. Armed with the stability of an MNC and the agility of a start-up, we have spread across 17+ countries, having collaborated and executed successfully with 600 clients. We have grown from strength to strength with a blend of exuberant youth and exceptional experience. Bengaluru, being our headquarters, is known as the innovation hub and we have grown up to be the global leader in the institutional food tech space. We were recently acquired by the world&aposs largest foodservice company Compass group which has an annual turnover of 20 billion USD.

To know more about the 5 key pillars that surround our culture check out our LinkedIn Life page. You will be amazed to be a part of our growth story - https://www.linkedin.com/company/smartq-bottlelabs/life/cdc290f8-ff81-4e7f-9c96-37d842f936c4/viewAsMember=true

Are you passionate about managing and optimizing vending machine operations while building strong client relationships If your answer is a confident yes, then we are looking for you!

As a Vending Operations Manager at SmartQ, your primary objective is overseeing and optimizing all aspects of vending machine operations, including inventory management, route efficiency, team supervision, and customer satisfaction. This role requires strong leadership, logistical planning, and analytical skills to ensure smooth, profitable, and customer-focused operations. This role demands a blend of strategic thinking, operational expertise, and a keen understanding of both client needs and product management to stay ahead of the competition. If you are a dynamic, results-driven professional with a track record of delivering operational excellence and client satisfaction, we encourage you to take this opportunity to shape the future of food and technology with us.

Are you ready to make a real impact in the world of automated food solutions Join our team today!

Key roles and responsibilities:

Operations Management:

• Oversee day-to-day vending operations, ensuring machines are stocked, clean, and functioning properly.
• Develop and implement operational procedures to maximize efficiency and profitability. o Monitor machine performance and initiate repairs or maintenance as needed.
• Key account management for clients and see the machines are running smoothly and all the products are provided on time.
• Have regular client meetings to understand and solve problems

2. Team Supervision:

• Train and manage a team of vending city spoc
• Coordinate with site spoc for efficient vending machine operations.
• Conduct performance evaluations and provide coaching and support.

3. Inventory and Supply Chain Management:

• Manage inventory levels to prevent shortages or overstock.
• Coordinate with suppliers and vendors to maintain consistent product availability.
• Implement inventory tracking and management systems.

4. Financial Management:

• Monitor budgets, track expenses.
• Analyze sales data and identify opportunities to increase revenue and reduce costs.
• Minimize Vending Maintenance and Shifting cost with Vendor.

Customer Relations and Service Quality:

• Address customer complaints or service issues promptly and effectively.
• Develop strategies to improve customer satisfaction and loyalty.
• Maintain strong client relationships and secure new business opportunities.

6. Compliance and Safety:

• Ensure all operations comply with health and safety regulations.
• Maintain accurate records and documentation as required by law and company policy.
• Train staff on safety protocols and best practices.

Qualifications:

• Bachelors degree in business administration, Logistics, Operations Management, or related field (preferred).
• Minimum of 3-5 years in operations management, preferably in vending, logistics, or retail.
• Strong leadership and team management abilities.
• Excellent problem-solving and decision-making skills.
• Proficiency with inventory management and route optimization software.
• Financial acumen and budget management experience.
• Strong communication and interpersonal skills.

Message from CEO:

We&aposve come to realize that we&aposre not merely in the B2B Food service industry; we&aposre in the business of &aposCapturing Hearts.' We find ourselves in a unique position to turn ordinary, mundane corporate cafeterias into places of pure delight, where individuals can freely express themselves, find inspiration, and share happiness. Such a profound transformation opportunity is a rare gift, where the purpose of our enterprise transcends the ordinary. If this vision resonates with you, we invite you to join us in our mission to spread joy and happiness in a world weighed down by stress and pressure. Together, let&aposs play our part in making this world a more beautiful place.