3.0 - 7.0 years

0 Lacs

haryana

On-site

We are seeking an enthusiastic Customer Success Manager to serve as a trusted advisor for our clients and guide them through the various stages of product implementation. Using a consultative approach, you will be responsible for planning and overseeing account relationships with a primary focus on product adoption and client success. Your key responsibilities will include owning the client journey from onboarding to adoption, renewal, and growth. As the end-to-end account owner for a specific set of accounts, you will have a keen eye for identifying opportunities for cross-selling and up-selling, as well as a proficiency for numbers. You will be accountable for driving up-sell and cross-sell initiatives and overall growth of the accounts, ensuring the delivery and measurement of ROI for each account. Additionally, you will manage product implementation by setting milestones, tracking resources and programs, and mitigating risks and escalations. It will be crucial for you to monitor engagement metrics, conduct account reviews to gather feedback, and provide support at every touchpoint to ensure optimal value delivery. Collaboration with internal stakeholders from operations, sales, engineering, and product teams will be essential to address queries promptly. You will play a pivotal role in translating client feedback into actionable insights for product development, enhancing product adoption, and improving client satisfaction. Your responsibilities will also include conducting engagement and training activities such as webinars and product demonstrations, maintaining positive client relationships, and establishing adoption benchmarks and forecasts based on business use cases. To be considered for this role, you should hold a B. Tech/ MBA from a reputable college or university and possess excellent verbal and written communication skills. A minimum of 3 years of experience in a customer success role with a proven track record of delivering and implementing SaaS solutions or subscription-based products in a dynamic environment is required. You must demonstrate the ability to generate new business opportunities through relationship building with key decision-makers and excel in cross-functional collaboration to achieve results. Moreover, a deep understanding of the financial services ecosystem, proficiency in financial terminology, and the ability to simplify technical solutions for non-technical audiences are essential. Prior experience in project management or account management in a client-facing capacity is preferred, along with strong analytical, process-oriented, and organisational skills. Ideal candidates for this position should have relevant experience in B2B SaaS, managing international clients, and working with ARR business models. We are looking for individuals who are quick learners, keep abreast of current technology trends, and are undaunted by challenges. At Synaptic, we tackle intricate, innovative problems in the financial domain, and we are seeking individuals who thrive under pressure and are dedicated to delivering outstanding results. About Synaptic: Synaptic is a series B-funded SaaS startup based in India and the US, revolutionizing the world of investing by harnessing the power of alternative data. We consolidate real-time insights on companies from hundreds of metrics onto a single platform, reshaping traditional investment research. Our clientele includes prominent venture capital firms, private equity shops, and hedge funds managing substantial assets. Backed by esteemed global funds like Valor Equity Partners, Ribbit, Felicis, and Vy Capital, we are at the forefront of driving change in the industry.,

Posted 14 hours ago

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