User Happiness Ambassador( Customer Support)

Job Description

Responsibilities of User Happiness Ambassador: We are seeking individuals who are passionate about sports and dedicated to delivering exceptional customer experiences through both phone and email communication channels. MY RESPONSIBILITIES To deliver best-in-class service and go out of your way to find solutions and make our Decathlon users delighted. Give instant responses & find solutions for our users over Emails & Calls. Follow up & think out of the box to deliver quality service over Emails & Calls. To ensure complete ownership of customer issues and guarantee end-to-end satisfaction with our services. To collaborate with various teams within the ecosystem of Decathlon to identify optimal solutions for our customers To prepare key reports to stakeholders to help derive better actions on the floor for continuous improvement Sound Mind on Conflict Management WHO YOU ARE? Very clear communication (Verbal + Written) You are a team player. You are patient and kind. You are self-motivated. Analytical skills. You are challenge-oriented and want to improve the process. You are autonomous. Quick problem solver, smart, and always up for challenges. Vital and Responsible personality. You are versatile and can multitask. Work location: Bangalore (Decathlon Anubhava, New Airport Road) Start Date: Immediate Contract type: Full-time and part-time (Part-Time - 6 hours a day) *NO Cab facility*