US-Voice Process customer Service

US Voice Process customer Service (CVS)

Key Responsibilities:

• Make outbound calls to US-based insurance companies /patients / Helpdesk as per process requirements.

• Engage customers in meaningful conversations to promote products/services or gather required information.

• Achieve daily/weekly/monthly Targets and conversion targets.

• Handle objections professionally and escalate complex issues when necessary.

• Collaborate with team leads and quality analysts to improve call quality and performance.

• Ensure compliance with company policies and US calling regulations

Required Skills & Qualifications:

Bachelor’s degree or equivalent.

1–4 years of experience in outbound calling for US clients.

Open to Work from Office

Excellent verbal communication and interpersonal skills.

Familiarity with CRM tools and call centre software.

Open to working night shifts and adapting to US time zones.

Goal-oriented with a positive attitude and strong work ethic.

Knowledge of US culture and customer behaviour

Location – Kolkata/ Noida

Rate- up to 5 LPA and case to case basis

Shift- Night shift (Work from office )