Position Summary: The Tax Education Development Specialist, reporting to the Director, Tax Knowledge & Design, will help create accurate and highly impactful learning experience that drive stronger tax knowledge retention. This position will support the design and development of key course materials and training programs (to be defined with each initiative). These initiatives are centered around providing our Tax Pros with accurate and relevant information and tools regarding US Tax Laws, Publications, Forms, and Schedules. Essential Duties & Responsibilities: Major responsibilities of the position are listed below. To perform the job successfully, an individual must be able to execute each essential duty satisfactorily. Other duties, assignments and specific projects may be assigned at the discretion of management. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Partners directly with other Tax Education team members to support tax knowledge learning initiatives (ex. Fundamentals of Tax Preparation, Tax Update Training, Tax Development CE courses, etc.). Support the creation of new, or updating existing, tax education or learning content materials in a variety of formats for internal and external audiences. Translate tax law into comprehensible oral and written communications using differing media formats. Collaborate with internal departments, such as the Tax Support Center, Quality Control, Compliance, Operations, and Learning Team members, to provide timely tax-centric material to corporate and Franchise communities. Conducts routine formal and informal needs analysis to ensure our Tax Pros have relevant and simple learning assets that drive strong tax knowledge. Contributes to the development of new tools and resources to support the delivery of our tax education content. Measures and monitors training effectiveness, analyze results, and develops insights that power future tax knowledge learning plans and performance expectations. Other duties as assigned. Education & Experience: Enrolled Agent Minimum 2 years US Tax Code Experience or background/Experience with Federal Income Taxes rules and regulations Knowledge of Jackson Hewitt tools, processes, and systems a Plus. Knowledge and experience with Tax Education. Ability and desire to work in a fast paced, evolving environment while managing multiple projects simultaneously. Thrives in a team-oriented environment. Strong organizational, project management, and problem-solving skills; prioritization and the ability to multi-task, including the ability to pivot to meet changed priorities and expectations. Self-motivated, someone who is always thinking about better ways of doing things. Knowledge of learning development methodology and familiarity with the utilization of adult learning techniques a plus but not required. Familiarity with various software programs including Power Point, Excel, Word, Storyline, etc. What you will get if you join us: Fully work from home opportunity Competitive Salary plus Bonus Health insurance, Personal Accidental & Life Insurance Benefits Innovative culture with an open and collaborative environment Many opportunities to develop core and new skillsets and have a stake in your own success Freedom to create your best work and make a visible impact on the organization
