US Process in international inbound Voice Process

Role Overview: You will be responsible for receiving inbound calls from international customers and providing technical support by diagnosing the issues, suggesting annual service plans, and software solutions. Your main goal will be to close sales and achieve the target set by the company. To excel in this role, you must have more than 1 year of experience in outbound tech processes and possess the skills to effectively close calls. Key Responsibilities: - Receive inbound calls and provide technical support to customers - Diagnose technical issues and recommend appropriate solutions - Offer annual service plans and software to customers - Close sales and meet the set targets Qualifications Required: - Minimum 1 year of experience in outbound tech processes - Ability to effectively close calls - Strong communication and interpersonal skills (Note: Additional information provided by the company has been omitted as there were no specific details mentioned),