US Operations Coordinator

You are required to join as a US Operations Coordinator based in IT Park, Chandigarh, working in a US Shift (PST/EST) from the office. Your primary responsibility will be to ensure the accuracy of our US-based healthcare operations by meticulously working with scheduling data, conducting audits, and promptly reporting any discrepancies found. Your key responsibilities will include extracting reports and identifying discrepancies in scheduling data across healthcare CRM/EMR platforms, conducting audits to flag issues like missing or incorrect visit entries, adding necessary tasks and notes based on audit findings, promptly reporting identified issues to backend operations and clinical teams, and maintaining well-documented audit results to facilitate operational reporting. You should possess excellent attention to detail, strong analytical skills, and proficient written communication skills. Familiarity with Microsoft Excel and process documentation will be beneficial, and the ability to manage multiple priorities in a fast-paced environment is crucial. Night shifts aligned with US time zones (PST/EST) are required for this role. Preferred qualifications include prior experience supporting US-based clients or teams, a graduate degree in any non-technical stream, high attention to detail, a proactive attitude, exposure to healthcare operations or scheduling workflows, and familiarity with CRM/EMR systems used in healthcare settings. This is a full-time position offering health insurance and Provident Fund benefits. You will be expected to work in person at the IT Park location in Chandigarh.,