US IT Helpdesk

As an IT Helpdesk Specialist at our Vadodara location working the Night Shift with 5 days of work per week, you will play a crucial role in providing effective support to users, resolving technical issues, and assisting in various IT-related tasks. Your strong problem-solving abilities and excellent communication skills will be instrumental in troubleshooting network, hardware, and software issues, managing user accounts, and ensuring proper system setup. You will be responsible for providing IT helpdesk support remotely, troubleshooting network and ISP issues, performing initial troubleshooting for hardware and software problems, addressing desktop issues, and installing/uninstalling software as needed. Additionally, you will ensure accurate completion of new hardware and computer setups, reset email and passwords for users, and verify proper system setup procedures. Your role will also involve assisting with new hardware installation and setup, participating in additional projects, and collaborating with team members on cross-functional tasks. It is essential to manage multiple tasks efficiently and prioritize deadlines while identifying, anticipating, and recommending solutions to potential problems and project issues with a high level of attention to detail and accuracy. To excel in this position, you should have at least 2+ years of experience working with international companies, strong organizational, problem-solving, and analytical skills, and the ability to collaborate across functional areas to resolve technical issues. Proficiency in MS Excel, excellent written and verbal communication skills, and the capacity to work independently and meet deadlines are also essential. Preferred qualifications include prior experience in IT Helpdesk support, familiarity with common troubleshooting methods and tools, and the ability to adapt to different IT environments and challenges. Join our team as an IT Helpdesk Specialist and leverage your skills to contribute to our IT operations effectively.,