About the Role As a customer delight, you would be in charge of addressing customer issues , converting sales over call and resolving the issues in a timely and efficient manner and also to understand how the brand and the brand products are perceived in the market. The role also involves a study of Market i.e Market research and Customer behavior/ buyer persona Responsibilities Responsible for abandoned calls and conversion of these calls into sales on a daily basis. Monthly targets to be achieved Update customer information in the customer service database during and after each call Work with the management team to stay updated on product knowledge and be informed of any changes in company policies Impact the companys bottom line by problem solving and turning frustrated clients into repeat customers Performing feedback calls and reporting the positives and negatives to the manager, sharing your perspective on the product R&D if any changes needed in the product. Coordinating with the operations team on managing time to time delivery of the products Skills & Requirements 1 year of proven experience in Customer service Ability to be self-sufficient and juggle many different types of projects on different timelines, with independent time-management skills Extremely good visual and content conceptualization skills Good Vocabulary skills, should be very fluent in English, Tamil . Knowing Hindi will be an advantage for the role.

We are looking for a creative and talented Junior Copywriter to join our award winning brand team who can bring the Plush voice to life across platforms. Youll write copy and content thats clear, clever, and never boring. Youll need a pulse on desi internet culture, trending creator content, and the kind of language that makes people pause and double-tap. If you can switch from playful to informative to heartfelt, you’ll fi t right in. What You’ll Write & Ideate (& Own): Plan & write content that is relatable & attention grabbing - for Instagram, X, LinkedIn, YT and other channels. Scripts for reels, infl uencer videos, campaign fi lms & more that make people feel something (and then hit share) Copy for catalogues, descriptions, banners for our website, Amazon, Nykaa, Zepto, Swiggy IM and other platforms that sell without sounding like it’s selling. Performance ad copy (Meta, Google) that stops the scroll and drives serious conversions. Emails and WhatsApp content that builds loyalty. SEO optimized brand blogs, press releases, and articles that position Plush as a bold, culture-fi rst voice in fem-care. Bring big ideas to brainstorms and help shape campaigns, content calendars, and creative strategy. Work closely with our in house creators, designers, video editors, and influencer network to bring words to life, beautifully. Contribute to voice and tone building, ensuring every touchpoint - from packaging to pop-ups - feels unmistakably Plush. What We’re Looking For: A strong grasp on both short and long-form writing. Creativity with clarity - every word must earn its place. Excellent grammar and an ear for how people actually speak. A tone chameleon - funny, informative, empathetic, or quirky as needed. Obsession with desi trends, pop culture, internet lingo, and meme fl uency. You don’t just keep up with the fast paced environment - you welcome the learning that comes with it. Bonus: Experience with SEO, D2C, and e-commerce content formats. Someone who takes ownership, is structured and has good time management skills.