Job Title: Receptionist cum Telecaller Location: Kochi, India Company: Univive Experience Level : 1+ Years Employment Type: Full-Time About Univive : Univive is a prominent overseas education consultancy dedicated to helping students realise their dreams of studying abroad. With deep-rooted partnerships with leading global universities and a student-first approach, we offer expert guidance and personalised support throughout the admissions journey. Our goal is to empower students with accurate information and the confidence to make informed choices for a successful international academic experience. Position Overv iew We are currently seeking a dynamic and enthusiast ic Receptionist c um Telecaller – Overseas Education to join our Kochi team. In this role, you will serve as the first point of contact for prospective students and their families, playing a key part in lead generation and engagement. You will be responsible for initiating conversations, explaining our services, and scheduling appointments for our experienced counsellors. Your communication skills and ability to build rapport quickly will be crucial in helping students take their first step toward studying abroad. Key Responsibilities: Outbound Communication & Lead Generation: Make high-volume outbound calls to prospective students and parents to introduce Univive’s overseas education services. Clearly communicate information about study destinations, university partnerships, courses, admission timelines, and the benefits of choosing Univive. Appointment Setting:Schedule counselling sessions with students and parents, coordinating with the admissions and counselling team to ensure smooth follow-through. Lead Nurturing & Follow-ups:Conduct regular follow-ups with interested leads through phone calls, WhatsApp, SMS, and email to maintain engagement and support the conversion process. CRM & Data Management: Accurately input, update, and maintain student interaction details and call outcomes in the CRM system to ensure proper tracking and reporting. Team Collaboration: Work closely with counsellors and marketing staff to align calling activities with ongoing campaigns and events such as webinars, seminars, and information sessions. Customer Service: Greet and assist visitors, clients, and staff in a courteous and professional manner. Answer, screen, and forward incoming calls and emails.Maintain a tidy and organised reception area. Manage appointment scheduling and visitor logs. Handle incoming and outgoing mail and deliveries. Provide basic administrative support such as filing, photocopying, and data entry. Coordinate with internal departments for smooth office operations. Performance Targets : Achieve or exceed set daily, weekly, and monthly call targets and lead conversion benchmarks. Qualifications & Requirements: Bachelor’s degree in any discipline (preferred fields: Communications, Education, Marketing, or related areas). Minimum of 1 year of experience in telecalling, telesales, customer service, or similar roles (experience in the overseas education industry is highly desirable). Fluent verbal communication skills in English and at least one regional language (Malayalam preferred). Confident, energetic, and persuasive personality with a strong customer-orien ted approach. Basic proficiency in MS Office, email communication, and CRM platforms. Excellent listening skills and ability to understand and respond to customer needs. Self-motivated and able to work both independently and collaboratively within a team. Show more Show less
Role Overview We are seeking a highly motivated and experienced Senior Counsellor – Overseas Education to join our Bengaluru-based team. This individual will play a crucial role in providing end-to-end counselling to students aspiring to pursue higher education abroad, particularly in destinations like the UK and Ireland. The ideal candidate should have in-depth knowledge of international education systems, strong interpersonal skills, and the ability to lead and mentor junior team members. You will act as a trusted advisor to students and parents, offering strategic guidance throughout the admission and visa process while ensuring a smooth and efficient experience. Key Responsibilities Student Counselling & Admissions Guidance: Provide personalized one-on-one counselling sessions to students and families regarding study options in the UK, Ireland, and other relevant destinations. Guide students in selecting appropriate courses and universities based on their academic background, career goals, and preferences. Offer expert assistance with application forms, personal statements/SOPs, letters of recommendation (LORs), and other documentation. Visa Support & Regulatory Updates: Assist students with preparing and organizing visa applications and supporting documents. Stay informed about the latest admission requirements, immigration policies, and scholarship opportunities for target countries. Provide timely updates to students regarding any changes in processes or regulations. Follow-ups & Relationship Management: Maintain regular contact with students to track progress and ensure timely completion of application and visa processes. Responsible to expand service reach and foster meaningful collaborations with institutions, agencies, and stakeholders Build and manage partnerships with schools, colleges, and corporate clients to enhance service offerings and reach. Represent Univive in meetings with partner institutions and at relevant events. Design and deliver workshops, webinars, and orientation sessions in collaboration with partner organizations. Track outcomes and prepare reports for internal use and external stakeholders. Training & Leadership: Mentor and guide junior counsellors, ensuring they are equipped with the knowledge and tools required to deliver high-quality support. Share insights and best practices to foster continuous improvement within the team. Marketing & Outreach: Collaborate with the marketing team to conduct seminars, webinars, and promotional activities aimed at student engagement and lead generation. Contribute to the development of informational content and campaigns to promote study abroad opportunities. Reporting & Target Achievement: Maintain detailed and organized records of student interactions, application statuses, and outcomes in the CRM system. Meet or exceed individual and team targets for student recruitment, conversions, and client satisfaction. Candidate Requirements Minimum of 3 years of relevant experience in overseas education counselling, preferably with a focus on the UK & Ireland. Strong understanding of international education systems, visa processes, and university admission requirements. Excellent communication in English & Malayalam, interpersonal, and organizational skills. Ability to build trust with students and guide them through high-stakes decisions. Leadership qualities with a willingness to mentor junior team members. A proactive and result-oriented approach to work. Proficiency in MS Office and experience with CRM systems is an advantage. Flexibility to work on weekends or travel for events as needed. Why Join Univive? Opportunity to work in a fast-paced, growing company that values innovation, integrity, and student success. Collaborative work environment with a focus on continuous learning and professional development. Competitive salary. Exposure to international stakeholders and top universities worldwide. Show more Show less
Job Title: Senior Counsellor – Overseas Education Location : Kochi, India Company : Univive Experience Level : 3+ Years Employment Type: Full-Time About Univive Univive is a fast-growing overseas education consultancy dedicated to helping students achieve their global academic ambitions. With partnerships spanning top-tier universities across the UK, Ireland, and other leading destinations, we deliver personalized, ethical, and expert counselling services. Our mission is to transform student aspirations into reality by offering world-class guidance and support throughout their study abroad journey. Role Overview We are seeking a highly motivated and experienced Senior Counsellor – Overseas Education to join our Bengaluru-based team. This individual will play a crucial role in providing end-to-end counselling to students aspiring to pursue higher education abroad, particularly in destinations like the UK and Ireland. The ideal candidate should have in-depth knowledge of international education systems, strong interpersonal skills, and the ability to lead and mentor junior team members. You will act as a trusted advisor to students and parents, offering strategic guidance throughout the admission and visa process while ensuring a smooth and efficient experience. Key Responsibilities : Student Counselling & Admissions Guidance Provide personalized one-on-one counselling sessions to students and families regarding study options in the UK, Ireland, and other relevant destinations. Guide students in selecting appropriate courses and universities based on their academic background, career goals, and preferences. Offer expert assistance with application forms, personal statements/SOPs, letters of recommendation (LORs), and other documentation. Visa Support & Regulatory Updates Assist students with preparing and organizing visa applications and supporting documents. Stay informed about the latest admission requirements, immigration policies, and scholarship opportunities for target countries. Provide timely updates to students regarding any changes in processes or regulations. Follow-ups & Relationship Management Maintain regular contact with students to track progress and ensure timely completion of application and visa processes. Responsible to expand service reach and foster meaningful collaborations with institutions, agencies, and stakeholders Build and manage partnerships with schools, colleges, and corporate clients to enhance service offerings and reach. Represent Univive in meetings with partner institutions and at relevant events. Design and deliver workshops, webinars, and orientation sessions in collaboration with partner organizations. Track outcomes and prepare reports for internal use and external stakeholders. Training & Leadership Mentor and guide junior counsellors, ensuring they are equipped with the knowledge and tools required to deliver high-quality support. Share insights and best practices to foster continuous improvement within the team. Marketing & Outreach Collaborate with the marketing team to conduct seminars, webinars, and promotional activities aimed at student engagement and lead generation. Contribute to the development of informational content and campaigns to promote study abroad opportunities. Reporting & Target Achievement Maintain detailed and organized records of student interactions, application statuses, and outcomes in the CRM system. Meet or exceed individual and team targets for student recruitment, conversions, and client satisfaction. Candidate Requirements Minimum of 3 years of relevant experience in overseas education counselling, preferably with a focus on the UK & Ireland. Strong understanding of international education systems, visa processes, and university admission requirements. Excellent communication in English & Malayalam, interpersonal, and organizational skills. Ability to build trust with students and guide them through high-stakes decisions. Leadership qualities with a willingness to mentor junior team members. A proactive and result-oriented approach to work. Proficiency in MS Office and experience with CRM systems is an advantage. Flexibility to work on weekends or travel for events as needed. Why Join Univive? Opportunity to work in a fast-paced, growing company that values innovation, integrity, and student success. Collaborative work environment with a focus on continuous learning and professional development. Competitive salary. Exposure to international stakeholders and top universities worldwide. Show more Show less
Job Title: Compliance Officer Location: Kochi, India Organisation: UNIVIVE Years of Experience required : 2+ Years Job Summary: The Compliance Officer plays a critical role in maintaining the integrity and compliance of student applications, visa documentation, and interview processes. Reporting directly to the Compliance Manager, the officer will support end-to-end compliance activities, assist in organizing and conducting mock interviews, and act as a key liaison between the company, students, and agents to ensure adherence to university and immigration regulations. Key Responsibilities: Application and Visa Compliance: Review student applications and documentation for accuracy and compliance with partner university and visa requirements. Verify academic, financial, and personal documents submitted by applicants. Maintain accurate records of all compliance-related checks and communications. Mock Interview Coordination. Organize and schedule weekly mock interviews in coordination with the student advisors and other internal teams. Conduct mock interviews to prepare students for interviews with universities or embassies. Provide constructive feedback and interview tips to students for improvements. Communication and Follow-ups : Contact students and agents to confirm interview schedules, required documentation, or resolve compliance-related queries. Follow up on missing or incorrect documents and ensure timely submission of required paperwork. Reporting and Documentation : Maintain up-to-date compliance checklists, logs, and interview reports. Assist in preparing internal reports for management on compliance metrics and issues. General Support and Administrative Duties. Provide support in preparing students for visa processes, including ensuring all documents are complete and verified. Assist the Compliance Manager in day-to-day compliance operations and other related tasks as assigned. Stay updated with changes in immigration policies, visa guidelines, and university compliance requirements. Requirements : Minimum 2+ year of e xperience in the overseas education industry, preferably in compliance or student documentation. Strong knowledge of international admission and visa processes (especially for UK). Excellent communication and interpersonal skills, especially in guiding students and coordinating with agents. Attention to detail and strong organisational skills. Proficient in MS Office and data entry tools. Ability to handle sensitive information confidentially. Preferred Qualifications : Bachelor’s degree in any discipline (education, international relations, or similar background is a plus). Experience in handling student visa compliance or mock interviews. Familiarity with CRM systems or student management platforms.
Job Title: Compliance Manager Location: Kochi, India Organisation: UNIVIVE Years of Experience required: 5+ Years Job Summary The Compliance Manager will be responsible for overseeing the end-to-end student application and admissions process to ensure strict adherence to university policies, regulatory requirements, and institutional standards. This role involves direct communication with students, education agents, and partner universities, as well as supporting compliance reporting, data analysis, and administrative operations. A key focus of this role is maintaining process integrity, enhancing application quality, and preparing students for university interviews Key Responsibilities: Application & Admissions Management Supervise the complete lifecycle of student applications, ensuring accuracy, completeness, and compliance with university guidelines. Review student applications and verify all required documentation before submissions. Coordinate directly with universities to facilitate admissions and promptly resolve issues or delays. University & Agent Communication : Serve as the primary liaison for communication with universities and education agents via email, phone, and virtual/in-person meetings. Build and nurture productive relationships with agents and university representatives to streamline operations. Manage and oversee outgoing communication to applicants and agents, ensuring consistency and professionalism. Student Interaction & Interview Preparation Guide students throughout the admission journey, addressing their queries and supporting their preparation for university interview Organise and conduct weekly mock interviews to help students improve confidence and performance. Personally conduct interviews when necessary, ensuring alignment with institutional standards. Assess applicants’ interview performance and maintain detailed records of pass/fail statistics and quality metrics. Compliance & Reporting Monitor compliance with institutional and external regulatory policies, identifying and mitigating risks. Prepare periodic reports and updates for the Director, including analysis of interview outcomes and application metrics. Ensure compliance frameworks are integrated into all relevant business and admissions operations. Administrative Duties & Event Coordination Maintain comprehensive records of student documentation, communications, and application statuses. Support the organisation of recruitment fairs, seminars, and related promotional events. Oversee daily office administrative operations and ensure effective use of resource Requirements: Minimum 5+ year of experience i n the overseas education industry, preferably in compliance or student documentation. Should have team handling experience. Strong knowledge of international admission and visa processes (especially for UK) Excellent communication and interpersonal skills, especially in guiding students and coordinating with agents. Attention to detail and strong organizational skills. Proficient in MS Office and data entry. Ability to handle sensitive information. Qualifications and Experience: Bachelor’s degree in Business Administration, Education, Compliance, or a related discipline. 5+ years of experience in a compliance or administrative role, preferably in the education sector. Familiarity with university admission systems and international education standards. Solid understanding of regulatory compliance in student recruitment and admissions.
Job Summary: The Compliance Officer plays a critical role in maintaining the integrity and compliance of student applications, visa documentation, and interview processes. Reporting directly to the Compliance Manager, the officer will support end-to-end compliance activities, assist in organizing and conducting mock interviews, and act as a key liaison between the company, students, and agents to ensure adherence to university and immigration regulations. Key Responsibilities: Application and Visa Compliance: Review student applications and documentation for accuracy and compliance with partner university and visa requirements. Verify academic, financial, and personal documents submitted by applicants. Maintain accurate records of all compliance-related checks and communication. Mock Interview Coordination: Organize and schedule weekly mock interviews in coordination with the student advisors and other internal teams. Conduct mock interviews to prepare students for interviews with universities or embassies. Provide constructive feedback and interview tips to students for improvement. Communication and Follow-ups: Contact students and agents to confirm interview schedules, required documentation, or resolve compliance-related queries. Follow up on missing or incorrect documents and ensure timely submission of required paperwork. Reporting and Documentation: Maintain up-to-date compliance checklists, logs, and interview reports. Assist in preparing internal reports for management on compliance metrics and issues. General Support and Administrative Duties: Provide support in preparing students for visa lodgement, including ensuring all documents are complete and verified. Assist the Compliance Manager in day-to-day compliance operations and other related tasks as assigned. Stay updated with changes in immigration policies, visa guidelines, and university compliance requirements. Requirements: Minimum 2+ year of experience in the overseas education industry, preferably in compliance or student documentation. Strong knowledge of international admission and visa processes (especially for UK & Ireland). Excellent communication and interpersonal skills, especially in guiding students and coordinating with agents. Attention to detail and strong organizational skills. Proficient in MS Office and data entry tools. Ability to handle sensitive information confidentially.
As a Senior Counsellor in Overseas Education at Univive, you will play a crucial role in the Kochi-based team by providing end-to-end counselling to students aspiring to pursue higher education abroad, especially in the UK. Your responsibilities will include offering personalised guidance to students and families, assisting with application processes, providing visa support, managing relationships, engaging in leadership activities, conducting marketing initiatives, and ensuring target achievements. Key Responsibilities: - Conduct personalised one-on-one counselling sessions to discuss study options in the UK with students and families. - Guide students in choosing suitable courses and universities based on their academic background, career aspirations, and preferences. - Provide expert assistance in completing application forms, personal statements/SOPs, letters of recommendation (LORs), and other necessary documentation. - Aid students in preparing and organizing visa applications along with the required supporting documents. - Stay updated on the latest admission requirements, immigration regulations, and scholarship opportunities for the target countries. - Maintain regular communication with students to monitor their progress and ensure timely completion of application and visa procedures. - Expand service reach and establish beneficial partnerships with institutions, agencies, and stakeholders. - Mentor and support junior counsellors to ensure they deliver high-quality support by imparting necessary knowledge and tools. - Collaborate with the marketing team to organize seminars, webinars, and promotional activities to enhance student engagement and generate leads. - Keep detailed and organized records of student interactions, application statuses, and outcomes in the CRM system. - Achieve or surpass individual and team targets related to student recruitment, conversions, and client satisfaction. Candidate Requirements: - Minimum of 3 years of relevant experience in overseas education counselling, preferably with a focus on the UK. - Solid grasp of international education systems, visa procedures, and university admission requirements. - Excellent communication skills in English & Malayalam, along with strong interpersonal and organizational abilities. - Capability to establish trust with students and assist them in making important decisions. - Leadership qualities coupled with a willingness to mentor junior team members. - Proactive and result-oriented work approach. - Proficiency in MS Office and familiarity with CRM systems is advantageous. - Willingness to work on weekends or travel for events as required. At Univive, you will have the chance to work in a dynamic, growing company that prioritizes innovation, integrity, and student success. You will be part of a collaborative work environment that emphasizes continuous learning and professional growth, offering a competitive salary and exposure to international stakeholders and renowned universities worldwide.,