UK CMB CDD REPRESENTATIVE

We are currently seeking an experienced professional to join our team in the role of UK CMB CDD REPRESENTATIVE

Business: UK Business

Principal responsibilities

Business: Contact Centres Utility

• Strong negotiation and influencing skills with the ability to manage difficult conversations with challenging customers including handling complaints.
• Basic knowledge and understanding of compliance and audit standards; the ability to assess risks in accordance to the different type of customers.
• Ability to work under pressure, prioritise work accordingly to meet tight deadlines while meeting the required Service Level Agreements and ensuring efficiency.
• Strong verbal and written communication skills and committed to enhance customer experience through exceptional customer service.
• Ability to be flexible, manage priorities whilst remaining calm under pressure, have the drive and resilience with a “can do” attitude.
• Attention to detail.
• Ability to multi-task, depending on the criticality of the tasks.
• Self-motivated and should be able to work under minimal supervision.
• Good team player
• Flexibility to work in different shifts.
• Quick Learner

Qualifications

• Must have minimum 2 years of Customer service / Helpdesk experience.
• Must have education standard to at least high school diploma and be of a legal working age
• All applicants must have successfully completed their probation period
• All applicants must have a minimum performance rating of Good and behavior rating of Good in the last two appraisals.
• All applicants should have served at least 18 months in their current functional role and department company.
• Application form should be copied to respective Line Manager
• Have not been previously declined for the same post within the last 3 months on the date of submission of their application.
• Have not been on ANY form of Corrective Action within the last 6 months from the date of application.
• Must be proficient in English (Written/Spoken) with good typing skills
• Open to working flexible shifting schedules.
• Must be flexible, customer centric and can thrive in a team environment seeking feedback and open to development.
• Takes pride in delivering what is promised in line with the customer and service expectations.
• Ability to work in a high-volume, fast paced environment is required
• Proficiency with personal computers and basic software packages and specialised applications
• Excellent verbal and written communication skills and is polite and friendly at all times
• Displays patience and empathy.

Flexibility to work shifts

What additional skills will be good to have?

• Participate in development of cohesive teams.
• Foster development of co-workers
• Contribute to the creation of a supportive work environment driven by people centric values.
• Build professional relationships with colleagues in other areas.
• Acquire and update knowledge on procedures related to relevant processes.
• All data requirements (timesheets, leave requests, absence requests and ad hoc process information) is completed and updated in a timely manner.
• Work productively, professionally and demonstrate ways to improve customer service.
• Assist line manager/supervisor with managing day-to-day operations and support peers on process if needed.
• Participate in team meeting / team activities and work towards sustaining team spirit.

You’ll achieve more at HSBC

***Issued By HSBC Electronic Data Processing (India) Private LTD***