UI/ UX Designer-IC2

Job Description

We are seeking a talented and driven UX Designer to join our Global Cloud Operations organization. You will be integral in shaping the user experience of our internal Operations productivity tools & Products, working directly alongside product managers and engineers. Your focus will be on understanding the needs of our internal users, translating intricate technical data into intuitive and actionable insights, and ensuring our Operations productivity solutions are user-centered, efficient, and drive proactive decision-making across our engineering and operations teams. What you get to do in this role: Lead the user-centered design process for our internal observability products, collaborating closely with product managers and engineers from concept to delivery. Conduct user research activities, including interviews, contextual inquiry, and usability studies with internal engineering, SRE, and support teams to deeply understand their observability workflows, pain points, and data requirements. Translate complex technical requirements, vast telemetry data (logs, metrics, traces, alerts), and product vision into intuitive user flows, wireframes, prototypes, and high-fidelity mockups. Design effective and insightful dashboards, visualizations, and interfaces for monitoring the health, performance, and behavior of the ServiceNow platform for internal users. Work directly within cross-functional product and engineering teams, participating in agile ceremonies and contributing to technical discussions to ensure design feasibility and optimal implementation. Advocate for the needs of internal users within the product and engineering organization, ensuring design decisions are data-informed and aligned with user workflows. Contribute to and evolve internal design systems and style guides specific to observability interfaces, promoting consistency and efficiency across our internal tools. Iterate on designs based on user feedback gathered directly from internal teams, technical constraints, and the evolving needs of the ServiceNow platform. Stay up-to-date with the latest UX/UI trends, data visualization techniques, and best practices within the observability domain. Participate in design reviews and provide constructive feedback within the internal UX community and the broader ServiceNow design organization. Skills: 5+ years of experience as a UX Designer, Interaction Designer, or Data Visualization Designer, ideally working directly within product and engineering organizations on technical or enterprise-grade products. A strong portfolio showcasing your design process and demonstrating your ability to translate complex data into clear and actionable user interfaces, preferably within cloud engineering & infrastructure . Proven experience conducting user research with technical users (e.g., engineers, SREs) and the ability to translate their specialized needs into effective design solutions for data-intensive applications. Solid understanding of interaction design principles, information architecture, and usability best practices, with a strong emphasis on data visualization principles for technical audiences analyzing complex systems. Proficiency in industry-standard design and prototyping tools such as Figma, Sketch, or similar. Excellent communication, presentation, and collaboration skills, with the ability to articulate design rationale clearly and persuasively to technical and product stakeholders. Proven experience working directly within agile product and engineering teams, embedding design into the development lifecycle. A deep empathy for technical users and a passion for creating tools that empower them to understand, diagnose, and manage complex systems effectively. Ability to work independently, manage multiple projects simultaneously, and thrive in a fast-paced, technically driven environment. Education: Bachelors or Masters degree in Design, Human-Computer Interaction (HCI), Data Visualization, Computer Science with a strong UX focus, or a related technical field.