Twillio Contractor

Job Title: Twilio Contractor

AI Chat & Telehealth Solutions

• Design and implement

  Twilio-based chat, SMS, voice, and messaging solutions

  for telehealth use cases.
• Develop

  AI-powered chat functionality

  capable of:
• Detecting and analyzing

  message tone, sentiment, and urgency

• Triggering

  real-time alerts/escalations

  based on patient sentiment or keywords.
• Integrate

  AI/ML or NLP models

  (e.g., sentiment analysis, intent recognition) with Twilio chat platforms.
• Build and maintain

  robust reporting and analytics dashboards

  , including:
• Chat engagement metrics
• Response times
• Sentiment trends
• Alert and escalation metrics
• Ensure solutions comply with

  healthcare regulations

  (HIPAA, data privacy, security standards).
• Collaborate with clinical, product, and engineering teams to align technology with

  telehealth workflows

  .
• Optimize system performance, reliability, and scalability.
• Provide documentation, technical guidance, and ongoing support during the contract period.

Required Skills & Experience

• Strong hands-on experience with

  Twilio APIs

  (Programmable Messaging, Conversations, Voice, Chat).
• Proven experience implementing

  AI-driven chat or conversational systems

  , including

  sentiment/tone detection

  .
• Expertise in

  reporting, analytics, and monitoring

  , including custom metrics and dashboards.
• Experience working in

  telehealth or healthcare environments

  .
• Solid understanding of

  HIPAA compliance

  , PHI handling, and secure communication.
• Proficiency in backend development (Node.js, Python, or similar).
• Experience integrating third-party AI/NLP services (e.g., sentiment analysis engines, LLMs).
• Strong problem-solving and communication skills.

Preferred Qualifications

• Prior experience with

  Twilio Flex

  or contact-center solutions.
• Experience with

  real-time alerting systems

  and workflow automation.
• Familiarity with

  FHIR / HL7

  healthcare integrations.
• Experience deploying solutions in

  cloud environments

  (AWS, Azure, GCP).

Deliverables

• Fully functional

  AI-enabled Twilio chat solution

• Sentiment-based

  alerting and escalation mechanism

• Comprehensive

  reporting and analytics framework

• Documentation and knowledge transfer

If you want, I can also:

• Shorten this for

  job portals

• Make it

  more technical

  or

  more business-facing

• Tailor it for

  Twilio Flex

  or

  SMS-only

  use cases