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TS Implementation Engineer

0 - 10 years

0 Lacs

maharashtra

Posted:1 week ago| Platform: Shine logo

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Skills Required

technical design project management customer engagement verbal communication problem solving domain specialist knowledge

Work Mode

On-site

Job Type

Full Time

Job Description

As a Technical Services Implementation Engineer (L2) at NTT DATA, you will play a crucial role in ensuring that client solution requirements are met within the specified Service Level Agreements (SLA). Your responsibilities will include performing configurations, executing installations, and addressing break/fix events with precision and efficiency. You will have the opportunity to take ownership of larger portions of installations and handle break/fix incidents at a low to medium level of complexity. Your role will involve problem resolution, troubleshooting, and responding to escalated client requests, providing support until a first-line resolution is achieved. Additionally, you will collaborate with relevant third parties to address complex issues and assist in documenting standard operating procedures related to installations and fixes. In this role, you will be expected to maintain project administration, deliver elementary presentations within the customer's organization, and may also be required to provide second-line telephonic support to customers as part of the technical service desk duties. Your proactive approach, customer engagement skills, and ability to work under pressure will be key to your success. To excel in this position, you should possess a basic understanding of technical design and business principles, exhibit fundamental project management and administration abilities, and demonstrate expertise in relevant domains. Your good verbal communication skills, client-focused mindset, and ability to engage with customers effectively will be essential in fulfilling your responsibilities. Candidates should hold a degree in Computer Science, Information Technology, or an equivalent field, supplemented by specialized training in new technologies and legacy systems. A moderate level of experience in technical implementation engineering or a similar role is required, along with a proven track record of engaging with clients, conducting presentations, and managing project documentation effectively. This position offers an on-site working environment and provides equal opportunities for all qualified individuals. Join NTT DATA to grow your career, expand your skills, and make a meaningful impact within a global team dedicated to technical excellence and innovation.,

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