travel agent - Day shift

Travel Agent – Day Shift (Ticketing – Amadu's)
Location: K&B Tower Mohali
Shift: Day Shift
Experience: Minimum 2 Years (Required)
Preferred Languages: Punjabi & English
Industry: Travel & Tourism / Air Ticketing

Job Summary:

We are seeking a highly motivated and experienced Travel Agent to join our team at Amadu's, specializing in international and domestic ticketing between India and Canada. The ideal candidate should have at least 2 years of experience in travel and ticketing, with strong communication skills in Punjabi and English.

Key Responsibilities:

• Handle day-to-day ticketing operations using GDS platforms (e.g., Amadeus, Galileo, Sabre).
• Book and modify flights for domestic and international travel (primarily India-Canada routes).
• Provide excellent customer service through phone, WhatsApp, and email.
• Advise clients on travel options, regulations, and visa-related matters.
• Coordinate with airlines for fare quotes, rescheduling, cancellations, and refunds.
• Maintain accurate records of bookings, payments, and client preferences.
• Collaborate with the Canada-based team to manage cross-border bookings.

Requirements:

• Minimum 2 years of proven experience in a travel agency or ticketing environment.
• Proficiency in Punjabi and English (verbal & written).
• Strong knowledge of airline reservation systems (GDS).
• Ability to multitask and handle a fast-paced environment.
• Familiarity with Canada-India travel routes and customer expectations.
• Customer-focused mindset with excellent problem-solving skills.

Job Type: Full-time

Pay: Up to ₹30,000.00 per month

Work Location: In person