TransUnion is a global information and insights company that makes trust possible in the modern economy. We do this by providing an actionable picture of each person so they can be reliably represented in the marketplace. As a result, businesses and consumers can transact with confidence and achieve great things. This picture is grounded in our legacy as a credit reporting agency which enables us to tap into both credit and public record data; our data fusion methodology that helps us link, match and tap into the awesome combined power of that data; and our knowledgeable and passionate team, who stewards the information with expertise, and in accordance with local legislation around the world. A leading presence in more than 30 countries across five continents, TransUnion provides solutions that help create economic opportunity, great experiences and personal empowerment for hundreds of millions of people. We call this Information for Good®—it’s our purpose, and what drives us every day.
Chennai
INR 20.0 - 25.0 Lacs P.A.
Work from Office
Full Time
TransUnions Job Applicant Privacy Notice What Well Bring: As an Architect with TransUnion LLC, you will be responsible for the architecture and design for the Digital Onboarding and Fraud Exchange products. What Youll Bring: As an Architect with TransUnion LLC, you will be responsible for the architecture and design for the Digital Onboarding and Fraud Exchange products. You will oversee the development an implementation of these products to ensure best practices are followed and optimal solutions delivered to our markets. You will supervise, mentor and manage a team of engineers and interact with various other teams using established processes and procedures. You will be involved in all phases of the full software application life cycle including the design, testing and implementation of applications and systems software. You will analyze and translate business and functional requirements and ensure those requirements are achieved through software applications into technical specifications. You will perform architectural and code reviews for developed applications. You will define Architecture Strategy for existing the Fraud Exchange Platform. You will publish appropriate architecture principles, standards, blueprints, best practices, patterns and frameworks to guide the software development process for team members. Impact Youll Make: Works with minimal supervision and independent judgment. Mentors less experienced peers and display leadership as needed. Manage work assignments within the team based on complexity and skill sets. Manage delivery expectations with the product development organization and the regional partners. Communication involves providing expert level detail or consultation on the orchestration platform. Provide subject matter expertise in the areas of Architecture and Design and facilitate technical training and consults with other platform architects to ensure that the application development best practices are followed. Develop a keen understanding of external customer needs and sprint/release schedules to effectively translate into solution deliverables. Respond rapidly to changing requirements and new projects by dynamically adjusting priority, scope, timeline and resources as appropriate. Establish and maintain technical and architectural knowledge of technology products and services. Help to identify strategies and opportunities for customers to utilize the products and services offered by the team. Communicate status to internal teams and management. Promotes cooperation, negotiation and communication among internal and external teams/roles. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week. TransUnion Job Title Architect, Applications Development
Hyderabad
INR 8.0 - 9.0 Lacs P.A.
Work from Office
Full Time
TransUnions Job Applicant Privacy Notice What Well Bring: Transunion is looking for an Analyst to combine marketing analytics and data engineering related technologies to deliver best-in-class insights to our clients. Our ideal candidate is a hands-on data expert who is passionate about data, product development, data pipeline setup and is team oriented. Using a keen eye, an understanding of the client s industry and business practices, and critical thinking skills, you will ensure we have the best data for client marketing insights. Our work is not just about delivering a project and moving on to the next challenge. Instead, it s about delivering an evolving stream of value and enabling fact-based decision making. If you have a curiosity for different industries and companies, a passion for data analytics and the skills to create effective and repeatable data transformations and profiling methods, we would love to hear from you. What Youll Bring: 1-3 years of Data Analysis experience and SQL programming experience. Baic to moderate level knowledge of Python, SQL and Data Processing related models. Basic to moderate knowledge on Cloud computing - GCP services like Google Cloud Storage, Big Query, DataProc is desired. Moderate analytic and creative problem-solving skills. Good understanding and basic Hands-On of MS Excel. Identify and translate business rules into specifications, creating and maintaining documentation. Ensure quality control and follow standard guidelines. Adhere to best practices and standards, maintaining process efficiencies Collaborate with cross functional teams across Marketing Solutions business group to implement end-to-end solutions and improve processes: Modeling, Solution Architects, Consulting Services, Product and Engineering Client Communication - Participate in client meetings; review data with internal stakeholders using Excel, Power-point, and other data visualization tools Bachelor s degree (required) or above in Computer Science, Mathematics, Data science or experience in related analytical field. Impact Youll Make: Ability to communicate well with colleagues and others with both technical and non-technical backgrounds. Basic knowledge in digital marketing, advertising and media data is a plus. An agile and resilient work ethic while handling multiple projects involving cross-functional teams. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week. TransUnion Job Title Analyst, Data Integration
Chennai
INR 15.0 - 17.0 Lacs P.A.
Work from Office
Full Time
TransUnions Job Applicant Privacy Notice What Well Bring: The Global Delivery Custom Solutions team supports both micro and macro-level initiatives impacting and advancing the core objectives of the Global Delivery Operations organization. Within our four core operational pillars, associates have the opportunity to set the direction of Global Delivery internally and across TransUnion broadly. You will have the opportunity to shape and lead initiatives, partner across the enterprise, advocate for the technical, functional, operational, and risk-avoidance needs of Global Delivery, and deliver solutions that allow us to do our work more efficiently and effectively. You will further have the opportunity to gain new skills, grow existing capabilities, and leverage those skills in support of both short and long-term projects. What Youll Bring: What Youll Bring: Bachelor s degree or equivalent relevant work experience, preferably in Financial Services and/or Financial Technology industries. Excellent communication and collaboration skills. Ability to oversee multiple, concurrent project obligations independently, often with minimal direct oversight, and frequently changing timelines and requirements. Training and/or prior experience in product or project management, along with prior functional experience in open systems technologies. Excellent written documentation and presentation skills, tailored to multiple varying audiences. We d love to see: Prior experience / competence in ETL tools (Ab Initio preferred) and/or other open systems technologies (e. g. : scripting in Linux, Python). Impact Youll Make: Impact Youll Make: In first 30 days: Develop competency on the tech stack and the toolsets which our team has developed and supports. Further become familiarized with our product development strategy roadmap and begin reviewing enterprise initiatives in which we participate. In first 90 days: Begin partnering with fellow team members in serving as Global Delivery point of contact for various enterprise initiatives and executing on the product development strategy roadmap as appropriate. Additionally, as appropriate, begin reviewing our technical toolset and reviewing open requests for development and/or enhancement. Beyond 90 days: Be assigned and therefore responsible for representing Global Delivery interests during the development of enterprise products and projects, including facilitating all readiness and preparedness documentation and training for Global Delivery associates. Additionally, regularly support technical development needs and opportunities as needed. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week. TransUnion Job Title Sr Analyst, Batch Processing
Chennai
INR 5.0 - 8.0 Lacs P.A.
Work from Office
Full Time
TransUnions Job Applicant Privacy Notice What Well Bring: The TransUnion CIBIL Back Office Operations Representative SME will leverage their in-depth knowledge of consumer services to provide expert guidance on handling customer queries, requests, and complaints. They will work closely with various teams to improve processes, develop training materials, and ensure that customer interactions are handled efficiently and effectively. Provide Expertise: Offer expert knowledge and insights in consumer services, particularly in handling customer queries, requests, and complaints. Process Improvement: Identify areas for improvement in customer service processes and suggest actionable changes. Documentation: Assist in the development and review of project documentation, training content, and manuals to ensure accuracy and relevance. Training: Conduct training sessions, webinars, and workshops to enhance the team s knowledge and performance. Customer Interaction: Provide guidance on complex customer interactions and ensure that responses are accurate and timely. Research: Stay updated on industry trends and best practices to continuously improve service quality. Collaboration: Work with cross-functional teams to address customer needs and issues effectively. Quality Assurance: Review and approve content developed by others to ensure it meets quality standards. What Youll Bring: Key Responsibilities: Responsible to handle top priority escalation calls and any other request in real time Possess complete knowledge on Email Dispute operations process Responsible to adopt new process updates and cascade to the team Conduct team huddle on a regular interval Ensuring timely delivery of all the MIS reports required for the process team. Responsible to prepare the open volume and allocate cases to production users Ensures to publish daily productivity plan to the manager. Ensures to be part of Calibration call which conducting by QA team and responsible to provide corrective action plan if any Adhere on the IT team downtime activity and perform UAT testing Accountability to escalate if any production application issues with IT team as well as management team Ensures to publish the agreed Operation dashboards to the Senior management team. Ensures to review all the RCA emails and perform CAPA for the process. Extended support to manage the BAU if required apart from the shift timings. Analytical Skills : Ability to analyze data and identify trends to improve service quality. Leadership : Strong leadership and mentorship abilities to guide and support team members. Adaptability: Ability to adapt to changing customer needs and industry trends. Impact Youll Make: Knowledge, skills and abilities (KSA s) Minimum Graduate degree in any stream Must have 3-7 years of experience in Operations or the BFSI industry (Preferrable) Excellent communication skills English (Verbal Written) Added advantage over spoken Hindi, able to read and comprehend consumer complaints in Hindi Able to work in fast-paced energy, flexible and should be able to handle workload Should have handled escalation/complaint desk related to banking or insurance products Strong Customer centric service attitude, analytical, and creative problem-solving skills are required Experience in Credit Bureaus would be preferred Strong Team player Good knowledge of MS - office Flexible towards weekend working as 6th day to manage the BAU. This role is pivotal in enhancing customer satisfaction and ensuring that the organization s consumer service standards are met and exceeded. This job is assigned as On-Site Essential and requires in- person work at an assigned TU office location as a condition of employment. TransUnion Job Title Rep II, Business Operations
Mumbai
INR 13.0 - 18.0 Lacs P.A.
Work from Office
Full Time
The TU INDAS Manager Communications Solutions is responsible for executing the market strategy for TransUnion s mobile call authentication and identity solutions in India. They will report to Head Communication Solutions at TU INDAS and collaborate closely with the Global Communications Solutions team to: Bring in-depth knowledge of India s telecommunication ecosystem and senior stakeholder relationships at the major Indian telco networks to help launch TU s global Communications solutions in India Develop business proposals for identified opportunities and partnerships. Execute the India go-to-market strategy. oProvide market insights, emerging critical client needs, and product feedback oDevelop and deepen relationships with key stakeholders in the Indian Telco operators, and other entities in the Telco ecosystem oDevelop business development strategy in collaboration with the Global Communications Solutions leaders oActively drive the business development efforts including pre-sales and procurement process of the telco operators, as well as pre-sales and contracting with enterprises oSignificant external focus to establish TU as a thought leader in this space in India within the relevant ecosystem of telecom companies (telcos), enterprises and regulatory entities like TRAI oDevelop robust cross-functional relationships both within TU s matrixed organization to accelerate evaluation and launch of TU s solutions Work closely with legal, compliance and privacy teams to ensure our products are delivered in a privacy conscious and compliant manner The ideal candidate will: Be a seasoned Business Development/Product executive with experience across leading Indian telecom carrier(s), and/or with C-level senior leadership connects across these carriers by working for a large vendor who may have done direct business with these carriers for SaaS/other large deals Preferably have B2B business development experience, working with Enterprises and mid market businesses is good-to-have Experience working in a matrixed organization in close partnership with product management for an organization delivering complex and technical products or services would be a plus Proven track record to deliver and grow in a collaborative environment. The role will work closely with in-country as well as global leadership to ensure delivery of best-in-class enterprise communications solutions. How You ll Contribute : Executes regional strategy & develops operating plan(s): Leverages own experiences combined with global ideas/inputs to develop medium to long-term growth strategy; develops business cases; enables communicates strategy and provides inputs to secure buy-in from the business. Provides feedback to the Global Communications leadership on local needs, features and functionality. Influences, monitors and supports the delivery of annual revenue and profitability targets: Market development to set up a Communications Services LOB in TU INDAS -initially focused on accelerating market entry, fostering and building external partner relationships. Manage relationships with Telcos and Mobile OEMs to drive evaluation and market adoption of TU global solutions like Trusted Call Solutions (TCS) / Branded Call Display (BCD) Initiate sales engagements with large enterprises for consumption of TCS Work with the Global Solutions organization and India stakeholders to ensure launch of targeted solutions in India, and successful achievement of annual revenue goals going forward. Evaluate and execute local BD partnerships/integrations to supplement sales efforts. Builds a culture of collaboration: Develops close relationships with leaders across the organization - product, sales, privacy, compliance; both in region and in the Center Is rated highly by regional peers and internal customers on KPI s - value creation, responsiveness, speed, ease of doing business Develops talent and creates a connected community of best practice sharing & application Impact Youll Make: What You ll Bring: Around 8 years of experience working in BD and/or solution architect roles in large Indian telco carriers or in the telco ecosystem Bachelor s degree in engineering, business or related fields from a reputed institution is required; Master s degree would be a plus Experience building new businesses or product lines within large organizations, and in executing a cohesive go-to-market plan (differentiation, pricing, marketing, training & strategic partnerships) Ability to manage multiple initiatives in a fast-paced, cross-functional, matrixed environment. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week. TransUnion Job Title Manager I, Business Development
Hyderabad
INR 7.0 - 8.0 Lacs P.A.
Work from Office
Full Time
TransUnions Job Applicant Privacy Notice What Well Bring: backfill for P04 What Youll Bring: A highly skilled full stack lead developer is required to design and implement secure, scalable, and high performance applications. The role involves development, and ensuring best practices in software design, security, and performance optimization. Expertise in Java full stack development, database management, cloud computing, and security principles is essential. A strong focus on hands-on coding, technical leadership, and mentoring is expected to drive innovation and maintain engineering excellence. Impact Youll Make: Required skills & Experience: Extensive experience in Java full stack development, including spring boot, Hibernate, REST APIs, and frontend frameworks such as Vue JS or React. Strong expertise in database management, including query optimization, and performance tuning. Experience in cloud platform (AWS / GCP) with experience in cloud native architectures, containerization (docker, kubernetes) and microservices. knowledge of security best practices, including application security, authentication, authorization, encryption, and compliance standards. Experience in DevOps practices, including CI/CD pipelines, infrastructure as code, and automated deployments. Good to have leadership skills with the ability to mentor engineers, provide technical guidance, and drive engineering excellence. Strong problem-solving, analytical, and performance optimization skills. Strong communication and collaboration abilities. Additional Job Description Develop scalable, high performance applications using java full stack. Improve existing systems by identifying bottlenecks and enhancing performance, security and reliability. Explore and adopt new technologies to drive innovation and system improvements. Ensure security and compliance with industry standards. Lead and mentor the development team, providing technical guidance and best practices. Continuously improve processes to enhance system performance and efficiency. Knowledge on AI/ML models and their integration into enterprise applications. Ability to explore emerging technologies, assess feasibility and drive continuous improvements. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week. TransUnion Job Title Lead Developer, Applications Development
Hyderabad
INR 15.0 - 20.0 Lacs P.A.
Work from Office
Full Time
TransUnions Job Applicant Privacy Notice What Well Bring: We are seeking a highly experienced and motivated Lead Developer with a strong background in Java, Big Data technologies, and AI to lead and mentor a team of talented engineers. You will be responsible for designing, developing, and implementing cutting-edge solutions leveraging the power of Big Data and AI to solve complex business challenges. This role requires a deep understanding of data processing, data warehousing, and machine learning principles, along with hands-on experience in developing and deploying applications in cloud environments like AWS and GCP. You will be a technical leader, driving best practices, providing mentorship, and ensuring the successful delivery of high-quality, scalable, and maintainable solutions. What Youll Bring: Responsibilities: Technical Leadership Mentorship: Provide technical leadership and guidance to a team of developers, fostering a collaborative and innovative environment. Mentor and coach team members on best practices, coding standards, design patterns, and emerging technologies. Conduct code reviews and provide constructive feedback to ensure code quality and adherence to standards. Drive technical discussions and contribute to architectural decisions. Solution Design Development: Design and develop scalable and robust Big Data solutions using Hadoop, HDFS, Spark, Scala, and Python. Build and maintain data pipelines for data ingestion, processing, and storage. Develop and deploy applications using Java full-stack technologies. Design and implement data warehouses and data lakes using SQL technologies such as BigQuery, Athena, Spark SQL, and Snowflake. Develop and implement machine learning models using Python and associated libraries (e. g. , scikit-learn, TensorFlow, PyTorch). Develop analytics dashboards and reports using Python and related libraries. Cloud Architecture Deployment: Design and implement solutions in cloud environments (AWS and GCP) leveraging cloud-native services. Optimize infrastructure and applications for performance, scalability, and cost-efficiency in the cloud. Implement and maintain CI/CD pipelines for automated build, test, and deployment. Collaboration Communication: Work closely with product managers, data scientists, and other stakeholders to understand requirements and translate them into technical solutions. Communicate technical concepts clearly and effectively to both technical and non-technical audiences. Participate in agile development processes, including sprint planning, daily stand-ups, and retrospectives. Innovation Continuous Learning: Stay up-to-date with the latest trends and technologies in Big Data, AI, and cloud computing. Identify opportunities to leverage new technologies to improve existing systems and processes. Contribute to the development of internal tools and frameworks. Data Analysis and Reporting Creating insightful data visualization with Python (Matplotlib, Seaborn) Work with product team to get deep insight of data and create report Have good Idea on R language for reporting AI model Good understand on AI model and implementation of model Impact Youll Make: Qualifications: Experience: 10+ years of experience in software development, with a focus on Big Data and AI technologies. Programming Languages: Strong proficiency in Java, Scala, Python, and SQL. Big Data Technologies: Deep understanding and hands-on experience with Hadoop, HDFS, Spark, and related technologies. Data Warehousing: Experience with data warehousing solutions such as BigQuery, Athena, Spark SQL, and Snowflake. Full-Stack Development: Proven experience with Java full-stack development, including backend technologies and front-end frameworks. Cloud Computing: Hands-on experience with AWS and/or GCP, including services such as EC2, S3, Lambda, BigQuery, Dataflow, etc. AI/ML: Experience with machine learning algorithms and frameworks (e. g. , scikit-learn, TensorFlow, PyTorch). Data Analysis Reporting: Good understating on data visualization tool with python. Understanding of R is good to have. AI: Good understanding of AI models and their implementation. DevOps: Experience with CI/CD pipelines and automation tools. Leadership Skills: Proven ability to lead and mentor a team of developers. Communication Skills: Excellent written and verbal communication skills. Education: Bachelors degree in Computer Science or a related field. Bonus Points: Experience with specific industries (e. g. , e-commerce, finance, healthcare). Contributions to open-source projects. Certifications in AWS or GCP. Masters degree in Computer Science or a related field. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week. TransUnion Job Title Lead Developer, Data Analysis
Hyderabad
INR 9.0 - 13.0 Lacs P.A.
Work from Office
Full Time
TransUnions Job Applicant Privacy Notice What Well Bring: We are seeking a talented and enthusiastic Associate Developer with a strong foundation in Java and a passion for Big Data technologies. In this role, you will contribute to the design, development, and implementation of data pipelines and applications within our cloud environment (AWS and GCP). You will work closely with senior engineers to build scalable and efficient solutions for processing and analyzing large datasets. This is an excellent opportunity to grow your skills and contribute to a data-driven organization What Youll Bring: Responsibilities: Develop, test, and deploy robust and scalable data pipelines using technologies such as Hadoop, HDFS, Spark, Scala, and Python. Write efficient and maintainable code in Java, Scala, and Python. Design and implement data models and SQL queries for efficient data access and analysis. Work within a cloud-based environment (AWS and GCP) to build and deploy data solutions. Contribute to the development and maintenance of data infrastructure. Participate in code reviews to ensure code quality and adherence to best practices. Collaborate with data scientists, analysts, and other engineers to understand data requirements and deliver solutions. Troubleshoot and resolve issues related to data pipelines and applications. Contribute to documentation of data pipelines and system architecture. Stay up-to-date with the latest Big Data technologies and trends. Impact Youll Make: Qualifications: Bachelors degree in Computer Science, Engineering, or a related field. Minimum of 2 years of experience in software development. Strong proficiency in Java programming. Experience with Big Data technologies such as Hadoop and HDFS. Hands-on experience with Spark and Scala. Proficiency in Python programming. Solid understanding of SQL and relational database concepts. Experience working in a Cloud environment (AWS or GCP). Experience with Unix/Linux environments. Excellent problem-solving and analytical skills. Strong communication and collaboration skills. Ability to work independently and as part of a team. Preferred Qualifications: Experience with data warehousing concepts and technologies. Experience with data visualization tools. Familiarity with agile development methodologies. Certifications in AWS or GCP cloud platforms. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week. TransUnion Job Title Assoc Developer, Data Analysis
Pune
INR 9.0 - 10.0 Lacs P.A.
Work from Office
Full Time
TransUnions Job Applicant Privacy Notice What Well Bring: At TransUnion, we strive to build an environment where our associates are in the driver s seat of their professional development, while having access to help along the way. We encourage everyone to pursue passions and take ownership of their careers. With the support of colleagues and mentors, our associates are given the tools needed to get where they want to go. Regardless of job titles, our associates have the opportunity to learn new things and be a leader every day. Come be a part of our team - you ll work with great people, pioneering products and cutting-edge technology. What Youll Bring: What You ll Bring: Chartered Accountant required/ MBA finance (having Domestic Income Tax /TP/MA exposure) Minimum of 2- 3 years of tax experience working in a Big 4 public accounting firm and/or large multinational company Working knowledge of managing TDS compliances on regular payments, monthly TDS payments, tax accounting entries, filing of quarterly TDS / TCS returns, annual reconciliation for the purpose of tax audit. Experience with tax office related work, including responding to notices issued by tax authorities. Develop and maintain an effective working relationship with the tax authorities, relevant members of the business and functional teams, external service providers / consultants. Experience with statutory and tax audits, certifications, tax provisions deferred tax workings for book purposes and reporting of contingent liability. Assist with the formation and modification of key tax processes including compliance, related systems and suggesting ideas for automation of the same. Experience with Indian direct tax compliance, including compliance of annual corporate tax returns of Indian companies and foreign companies having business in India. Assist the corporate tax function in Chicago [US shift timings] by taking over certain monthly/quarterly workstreams (e. g. , pulling information from financial systems and submitting to outside service providers, initiating cash tax payments, etc. ) We re also looking for the preferred skills below. Whether you are proficient or could use some brushing up, we re happy to support your development in: Any experience of income tax regimes in Mauritius, Cyprus, Australia, China, Hong Kong, Philippines would be an added advantage. Knowledge of relevant India indirect tax legislations viz. Goods Services Tax, SEZ, Customs law, Foreign Trade Policy etc. ; awareness / understanding of indirect tax laws / VAT in other countries will be an added advantage. Experience in tax technology and data automation tools for direct and indirect taxes (e. g. , OneSource Tax Provision, Alteryx, UiPath, etc. ) Effective verbal and written communication skills and ability to translate tax technical items into non-technical terms. Impact Youll Make: This role reports directly to the Senior Analyst, Tax located in the Pune TransUnion office (3 days WFO) This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TransUnion office location (Pune) for a minimum of three days a week. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week. TransUnion Job Title Analyst, Tax
Hyderabad
INR 8.0 - 12.0 Lacs P.A.
Work from Office
Full Time
TransUnions Job Applicant Privacy Notice What Well Bring: We are seeking a talented and experienced Senior Data Engineer/Big Data Developer to join our growing team. In this role, you will be responsible for designing, developing, and maintaining our Big Data infrastructure and pipelines. You will work with large datasets to build scalable solutions for data processing, analytics, and machine learning initiatives. You will collaborate with data scientists, analysts, and other engineers to deliver high-quality, reliable, and performant data solutions that drive business decisions. What Youll Bring: Responsibilities: Design, develop, and maintain robust and scalable Big Data pipelines using technologies like Hadoop, Spark, and Scala. Develop and maintain data ingestion, processing, and storage solutions on cloud platforms such as AWS and GCP. Write high-quality, well-documented, and testable code in Java, Scala, Python, and SQL. Optimize data processing performance and ensure data quality. Collaborate with data scientists and analysts to understand their requirements and build data solutions that meet their needs. Work with large datasets and perform data analysis to identify trends and patterns. Implement data governance and security best practices. Contribute to the evolution of our Big Data architecture and technology stack. Troubleshoot and resolve issues in the data pipelines and infrastructure. Stay up-to-date with the latest Big Data technologies and trends. Participate in code reviews and contribute to the teams knowledge sharing. Work in a fast-paced, agile environment. Impact Youll Make: Qualifications: Bachelors degree in Computer Science, Engineering, or a related field. 4+ years of experience in software development with a focus on Big Data technologies. Strong proficiency in Java, Scala, Python, and SQL. Experience with Hadoop ecosystem components such as HDFS, MapReduce, YARN, and Hive. Extensive experience with Apache Spark for large-scale data processing. Experience building and deploying data pipelines on cloud platforms (AWS and/or GCP). Solid understanding of data modeling, data warehousing, and ETL concepts. Experience with data analytics and visualization tools is a plus. Strong understanding of distributed systems principles and architecture. Proficiency in Unix/Linux environments. Excellent problem-solving and analytical skills. Strong communication and collaboration skills. Experience with data governance and security best practices. Experience with Agile development methodologies. Bonus Points: Experience with data streaming technologies like Kafka or Kinesis. Experience with NoSQL databases like Cassandra or MongoDB. Experience with machine learning frameworks like TensorFlow or PyTorch. AWS or GCP certifications. Contributions to open-source projects. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week. TransUnion Job Title Developer, Data Analysis and Consulting
Pune, Chennai
INR 13.0 - 18.0 Lacs P.A.
Work from Office
Full Time
TransUnions Job Applicant Privacy Notice What Well Bring: The India Corporate Communications Consultant is responsible for helping position TransUnion as a global information and insights company that makes trust possible in global commerce, and an employer of choice. Taking a one TU approach in India, it combines both TransUnion INDAS and the GCCI (Chennai, Bengaluru, Hyderabad, Pune and Mumbai) and will support all internal and external communications activity, which includes but isn t limited to proactive PR, crisis/incident work, internal communications and priority client communications that impact our corporate reputation. The role will closely collaborate and align with the Corporate Affairs and Communications representatives of our TransUnion CIBIL business. What Youll Bring: The ideal candidate thrives in an energetic environment that encourages collaboration and innovation. Happy operating at both a strategic and practicable level, this role will suit someone with the ability to prioritize multiple projects with varying due dates and requirements. This role is responsible for creating and effectively delivering unified activity and driving consistency of message, where appropriate. Aligned to the TU global operating model and matrix structure, the role will report to the India Head of Corporate Communications Under the leadership of the India Head of Corporate Communications, the role will need to support the two entities in India, in alignment with our communications partners at TransUnion CIBIL. The role will help our India GCC tell its story (and how it supports TransUnion s wider global growth) creatively and effectively across multiple communication and marketing disciplines and platforms, for a variety of different audiences, in addition to supporting TransUnion INDAS s internal and external communications needs. This role is a key contributor to our communications program and is responsible for day-to-day planning and execution. This India Corporate Communications Consultant is also able to draw on shared International and Enterprise-level resources - these include but aren t limited to writers, designers, social media experts, additional agencies, crisis communications and executive communication teams. The role works with the wider International / Enterprise teams (Corporate Affairs Communications, Marketing, Brand Marketing and HR) to leverage and integrate Enterprise best practices and standards. Impact Youll Make: Core Accountabilities / Responsibilities: Help develop and execute TransUnion s corporate communications strategy (internal and external) for our TransUnion INDAS and GCCI entities Support alignment to wider International and Enterprise frameworks/processes Support priority client communications (INDAS) that impact our corporate reputation Drive annual goals and targets aligned to wider stakeholders and team / global reporting requirements (i. e. Corp Affairs and Comms, and Marketing) enabling an integrated approach to all activity Plan, coordinate and execute activity around key topics, bringing together business-wide campaigns. Ensure SLAs and other dependencies are managed and understood Own internal campaigns focused on building the GCC brand with internal stakeholders, highlighting its value proposition, success stories and use cases. Work with the GCCI leadership team to identify content in support of this. Support wider research (product and service) PR work Collaborate with TransUnion s PR agency in region and other suppliers as required for specific projects, etc. Liaise closely with in-region TransUnion INDAS and GCCI stakeholders to ensure program alignment and a wider joined-up approach to reputation management Identify opportunities for interview procedure/technique training with key senior spokespeople for corporate media opportunities and coordinate accordingly (liaising with our global media trainer where required) Support planning and prioritization activity across corporate communications program in region as required Contribute to KPI reporting and evaluation metrics in region and internationally as required Support the maintenance of materials necessary for the delivery of the corporate program (e. g. tactical / activity planners, briefing documents, issues trackers, etc. across Marketing and Corporate Affairs and Comms requirements) Strong media awareness - opportunity spotting and providing insight to the wider business are key to this role (develop wider insight and feedback tools, including enhanced competitor tracking) + proactive and reactive press office activity as required Be a supporting member of the crisis/incident communications team/DIRT (Data Incident Response Team) Support the development of annual strategic communication plans that ensure key messaging, positioning and measurable objectives are all in alignment with overall Global and assigned business unit goals, and execute accordingly Build productive relationships and identify compelling stories and activity to showcase our employer of choice status. You ll support TransUnion INDAS and the GCCI in bringing employee stories to life in an engaging and compelling way (across all communication channels and disciplines) Develop compelling content and drive optimal delivery - this may include but not limited to email messages, intranet stories, presentations, website content, by-line articles, video, talking points, QA, social media, digital signage, press releases, media statements and more Help with end-to-end event management of internal corporate events (including town halls) and external branding events such as conferences, workshops, hosting meetings etc. Use analytical background to measure program response, impact and overall project-specific ROI Run projects from start to finish, including planning, creative, execution and measurement Required Skills / Qualifications / Experience: Intermediate stakeholder management Strong collaboration and relationship building Quick assimilation of complicated and technical information Highly developed creativity Highly analytical and numerate Ability to multi-task Communication and influence Strong media knowledge Strong attention to detail Self-starter good prioritization and organization skills Creativity, flexibility and initiative A reasonable degree of diplomacy and discretion Wider experience of combined campaigning (especially in relation to public affairs, marketing, internal communications and employer branding) Knowledge of wider marketing disciplines (including social media) Knowledge/experience of internal comms best practices Degree educated and relevant professional training Additional information: The ideal candidate will have a strong attention to detail and the ability to simultaneously manage multiple streams of work. The candidate should be a passionate communicator who is eager to create deliverables whilst also operating at a strategic level. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week. TransUnion Job Title Consultant, Marketing Communications
Hyderabad
INR 7.0 - 11.0 Lacs P.A.
Work from Office
Full Time
TransUnions Job Applicant Privacy Notice What Well Bring: Java with knowledge on full stack, Good at SQL and Cloud. What Youll Bring: Development of features in an application. Working on CI/CD. Development the AI agents. Impact Youll Make: Good at have domain knowledge This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week. TransUnion Job Title Assoc Developer, Software Development
Pune, Chennai
INR 12.0 - 17.0 Lacs P.A.
Work from Office
Full Time
TransUnions Job Applicant Privacy Notice What Well Bring: We are seeking a highly experienced and technically proficient Lead Java Developer to join our dynamic team. The ideal candidate will have over 12 years of hands-on experience in Java development, with deep expertise in Core Java, Spring Boot, JPA, and Micro Services. This role demands strong leadership, excellent communication skills, and a passion for continuous learning and innovation. Experience with Cloud platforms, DevOps practices, and Agile/SAFe methodologies is essential. What Youll Bring: Key Responsibilities: Lead the design, development, and deployment of scalable Java-based applications. Architect and implement robust backend solutions using Spring Boot , JPA , and RESTful Web Services . Collaborate with cross-functional teams to define, design, and deliver new features. Mentor and guide junior developers, conducting code reviews and ensuring best practices. Drive cloud-native application development and deployment using AWS/GCP . Implement and manage CI/CD pipelines and DevOps practices. Participate in Agile ceremonies and contribute to SAFe planning and execution. Troubleshoot and resolve complex technical issues across the development lifecycle. Stay updated with emerging technologies and propose innovative solutions. Strong knowledge of object-oriented programming and software design principles. Proficiency in common design patterns (e. g. , Singleton, Factory, Observer, MVC). Experience with code review tools and static code analysis. Define, document, and enforce coding standards and best practices. Review code for adherence to established standards and provide constructive feedback. Advocate and implement design patterns to solve common software design problems. Collaborate with development teams to ensure scalable and maintainable codebases. Conduct training sessions and workshops on clean code principles and architectural patterns. Stay updated with industry trends and emerging technologies to continuously improve coding practices. Required Skills & Qualifications: 12+ years of professional experience in Java development. Strong and in-depth knowledge of Core Java programming concepts . Expertise in Spring Boot , JPA , and RESTful Web Services . Solid understanding of Database concepts (SQL/NoSQL). Experience with Cloud platforms (AWS, Azure, or GCP). Familiarity with DevOps tools (Docker, Jenkins, Git, Kubernetes, etc. ). Excellent communication skills and a proactive attitude. Strong problem-solving and analytical skills. Willingness to learn and adapt to new technologies and methodologies. Experience working in Agile and SAFe environments. Strong knowledge of object-oriented programming and software design principles. Proficiency in common design patterns (e. g. , Singleton, Factory, Observer, MVC). Experience with code review tools and static code analysis. Impact Youll Make: While the core competencies are essential, the following additional skills can significantly enhance performance and adaptability in this role: 1. Front-End Technologies: Basic understanding of HTML, CSS, JavaScript Familiarity with Angular, React, or Vue. js for full-stack development exposure 3. API Management & Integration: Experience with API Gateways (e. g. , SSO gateways/Spring API gateway) Familiarity with OAuth2, JWT, and other authentication mechanisms 4. Build & Automation Tools: Familiarity with Maven, Experience with Git, GitLab, Bitbucket, and branching strategies 5. Security Best Practices: Understanding of OWASP Top 10 Experience implementing secure coding practices and vulnerability scanning 6. Containerization & Orchestration: Basic understanding with Docker, Kubernetes, and Helm Basic understanding of deploying applications in containerized environments 7. Messaging & Event-Driven Architecture: Knowledge of Java Messaging queues 8. Documentation & Collaboration: Proficiency in tools like Confluence, JIRA, Ability to create and maintain technical documentation 9. Soft Skills: Strong leadership and mentoring capabilities Excellent problem-solving and decision-making skills Ability to work in cross-functional teams and manage stakeholder expectations This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week. TransUnion Job Title Lead Developer, Applications Development
Bengaluru
INR 9.0 - 13.0 Lacs P.A.
Work from Office
Full Time
TransUnions Job Applicant Privacy Notice What Well Bring: The Java Developer position will be responsible to assess our capabilities and current architecture to help us drive the implementation of improvement to become best in class. This role will also be heavily involved in component based architecture, development methodologies, project facilitation, multi-platform application design, systems design, requirements/interface design analysis, estimating, tracking, and change management What Youll Bring: Passion for building best-in-class applications Strong understanding and hands on experience in Core Java, JEE, Spring, Spring Boot, Angular Focused on improving our software delivery pipeline as we move down the CI/CD path Working closely with onsite and home office teams Skilled in translating complex technical concepts into high-level designs for development teams Thought leadership in developing enterprise level application and custom integration solutions including major enhancements, interfaces, functions and features Working with a team of engineers that plans, designs, and develops customer software in an agile environment Strong troubleshooting and problem solving skills Impact Youll Make: 2 to 3 years of Java experience Experience with Spring framework (preferred), high volume and high concurrency applications. Java 8 and above hands-on experience Spring Boot / Spring framework. Webservice (Rest API) Good knowledge on Core Java concepts Good knowledge on Java Design patterns, Micro-service architecture Experience in code version tools preferably GIT, GITLab Any open-source Database like PostgreSQL Prepare design documents technical flow diagrams. Expertise on Micro-service architecture Hands-on in Estimation Techniques Principles Ability to do peer code reviews quality checks using Sonar. Exposure in Agile delivery methodology tools like Jira/SpiraPlan Experience in task planning, allocation, monitoring. Experience navigating large complex applications Solid knowledge of Object Oriented design principles Strong knowledge of technology and product trends, especially what is happening in open source, DevOps, and Big Data Solid written and verbal communication skills This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week. TransUnion Job Title Assoc Developer, Applications Development
Chennai
INR 9.0 - 10.0 Lacs P.A.
Work from Office
Full Time
TransUnions Job Applicant Privacy Notice What Well Bring: We are seeking a skilled and customer-focused L2 Support Engineer to join our IT support team. As L2 Support Engineer, you will be responsible for handling escalated technical issues from Level 1 support/Internal Teams, performing in-depth troubleshooting, and ensuring timely resolution of incidents and service requests. You will work closely with cross-functional teams to maintain system stability and deliver excellent customer service. 3+ years of experience in IT support or technical support roles. Handle escalated support tickets related to Java-based applications and services. Strong knowledge of Java Core, Spring Boot, Spring Batch, and Spring Framework. Experience with GUI technologies. Proficient in analyzing logs and debugging Java applications. Strong knowledge of Windows/Linux operating systems, networking, and troubleshooting tools. Experience with ticketing systems. Excellent communication and interpersonal skills. Ability to work independently and manage multiple priorities. Web Services and API s. Continuous Integration and Deployment (CI/CD). Native/Hybrid Mobile application. Knowledge of cloud principles and practices would be strongly beneficial. What Youll Bring: Troubleshoot and resolve issues in Java Core, Spring Boot, Spring Batch, and Spring Framework components. Provide support for GUI-based Java applications, ensuring responsiveness and usability. Respond to and resolve technical issues escalated from L1 support/Internal Teams within defined SLAs. Basic Troubleshoot hardware, software, network, and application issues. Document solutions and update knowledge base articles. Collaborate with L3 support, Incident management and engineering teams for complex issue resolution. Monitor system alerts and logs to proactively identify potential issues. Assist in software deployments, patches, and upgrades. Provide support via ticketing systems, email. Maintain detailed records of support requests and resolutions. Excellent problem-solving and communication skills. Impact Youll Make: Familiarity with monitoring tools. Scripting knowledge is a plus. Experience with cloud platforms. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week. TransUnion Job Title Assoc Engineer, Applications Support
Chennai
INR 6.0 - 11.0 Lacs P.A.
Work from Office
Full Time
TransUnions Job Applicant Privacy Notice What Well Bring: At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation we re consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius. Come be a part of our team - you ll work with great people, pioneering products and cutting-edge technology. What Youll Bring: Bachelor s degree and/or 3+ years of professional experience in customer-facing or operations role in reporting management. Proven customer management skills with a strong customer service orientation (desire to help others). Excellent relationship building and stakeholder management skills. Wed love to see: A proven understanding of the operations function, with previous experience in banking, retail credit or consumer credit reporting industries considered an asset. The ability to multi-task and handle high volumes of small projects simultaneously Previous experience with - Salesforce and/or Metro 2 credit reporting, a high level of computer literacy, and excellent analytical skills. Impact Youll Make: The role is expected to become a subject matter expert of a highly accomplished credit reporting support team that will play a key part in helping the team ensure data quality and adherence to industry guidelines for external stakeholders. #LI-AB1 This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week. TransUnion Job Title Sr Analyst, Data Integration
Pune
INR 22.5 - 27.5 Lacs P.A.
Work from Office
Full Time
TransUnions Job Applicant Privacy Notice What Well Bring: TransUnion UK provides the data, analytics and software that enable businesses to build more valuable customer relationships. We specialise in managing consumer data for businesses across every sector. We focus on developing innovative products and services that help businesses make smarter and more informed decisions throughout the customer lifecycle. We re TransUnion and we believe in Information for Good What Youll Bring: Role Overview The Delivery Manager performs or leads a combination of operations that support the organisation s short and long-term goals and strategies. The role is facilitator for the Product Owner and the team, working to remove any impediments that are obstructing the team from achieving its sprint goals. Focused on helping the team remain creative and productive while making sure its successes are visible to the Product Owner. The Delivery Manager also works to advise the Product Owner about how to maximize ROI for the team. Key Responsibilities Responsible for driving scrum method adoption to underpin the delivery of successful product development within TransUnion by: Identifying and remove impediments or conflicts that interfere with the ability of the team to deliver the sprint goal Coach and mentor team members on agile standards and best practices; ensure consistent best practices across the work streams Ensure product managers have a comprehensive groomed product backlog Maintain and report against relevant metrics (i. e. burn down and velocity, etc. ) Key Tasks Manages, directs, and coordinates one or more segments of the organisation s day-to-day operations. Manages the development and implementation of general operating policies, processes and procedures for the organisation and leads on projects. Uses best practices and knowledge of internal and external business issues to improve products/services or processes. Engages with key stakeholders to drive development and completion of projects, aligning with business strategy, Group policies and regulatory requirements. Provides support and leadership where appropriate on specific projects, method changes or systems developments. May train/mentor junior staff. Educated to degree level or equivalent experience Essential Experience Understand fundamentals of iterative development Understand software development life cycle processes and methodologies and can speak intelligently about them and leverage other techniques to provide value to a team/business Understand the value of commitments to delivery made by a development team Understand incremental delivery and the value of metrics Understand backlog tracking, burn down metrics, velocity, and task definition Familiarity with common Agile practices, service-oriented environments, and development and testing practices Ability to understand technical issues at a high level Experience of audit and compliance within own function Proven Scrum Master/PM Experience of working in a Software Development environment in a medium to large company Working in an agile team Desirable : Experience of working in a regulated environment Essential Skills Able to communicate effectively with stakeholders at all levels Logical and analytical approach Organised Effective leadership skills, able to motivate and empower others Good assertiveness skills Good conflict resolution skills Strong attention to detail Self-motivated Impact Youll Make: At TransUnion you will be joining a friendly, forward thinking global business. As well as a competitive salary, our benefits package includes 26 days annual leave (plus bank holidays) a generous contributory pension scheme, private health care and a host of other employee lifestyle benefits. We take Corporate Social Responsibility seriously; our TU Good Works scheme supports communities around the world by advancing financial inclusion and education. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week. TransUnion Job Title Manager II, Software Development
Pune
INR 10.0 - 15.0 Lacs P.A.
Work from Office
Full Time
TransUnions Job Applicant Privacy Notice What Well Bring: Dynamics of the Role As a member of the Global Technology practice, this Information Technology Developer role will participate in the design and development of complex . NET applications. The role is also responsible for helping to define, implement and enforce standards and best practices across the department. The Team s Focus The Application Development and Design team supports TransUnion s global business and consumer systems by improving the efficiency of business operations, applications, and operating systems. Flexibility and openness are valued in our entrepreneurial, business-casual environment. We appreciate quick-learning IT professionals with inner drive, a strong work ethic and the desire to grow. As a Senior Software Developer in one of our delivery teams, you ll be using your knowledge and enthusiasm of modern engineering practices to help engineer flagship TransUnion UK products towards the defined future state of a cloud based micro-service architecture. This will be done whilst ensuring that the live service of the products is protected, and the business is supported through roadmap deliveries. What Youll Bring: How You Will Contribute Partner with global TransUnion technical teams to build products and features aligned to the delivery roadmap using agreed technologies tooling working closely with the Tech Lead and UK based Software Architect Test Lead Actively participate with the UK development team using an agile approach. Delivering code with consistency, quality and aligned with community best practices. Collaborate closely with cross-functional technology teams using the SCRUM methodology. Ensure TransUnion design patterns, frameworks, and architectural standards are implemented consistently within the work delivered. Take accountability for quality of the code and the effectiveness of the solution in production ensuring code is well-structured, maintainable and components delivered are testable. Work with tech lead to ensure you have a clear understanding of the design of new products or feature enhancements/changes to existing product. Help encourage a culture of continuous improvement to enable process and team maturity improvement. Mentor, assist and support less experienced colleagues as required. Participate in quality assurance to ensure products are fit for purpose and meet regulation. What You Will Bring 8-10 years commercial experience of software engineering, including experience of . NET C# A passion for software engineering, high standards and the delivery of testable code Experience of distributed, service-based systems Experience of using a test driven approach to software engineering. Experience developing complex systems Curiosity for new technologies and techniques, and keep yourself up to date Experience of automated tests, builds and deployment A good understanding and competency with release pipelines Excellent communication and English language skills, with the ability to collaborate with teams based in US, Lithuania and UK Experience of knowledge sharing and mentoring junior colleagues Experience leading the technical deliverables of others Desirable skills You have developed software on cloud platforms You have. NET core experience Containerization experience. You are familiar with SOA. PowerShell knowledge. You know Octopus Deploy or Azure DevOps release management or equivalent. Understand DevOps principles. Experience of working in Scrum/Kanban Agile teams. SQL Server knowledge. Impact Youll Make: What We Offer We aim high and are reaching for new heights every day. This is a terrific time to join our team as we build on our commitment to integrity, service, reliability and innovation. These values stand behind the decisions we make every day, as well as our relationships at work and with the customers we serve. We believe in the power to achieve and are taking it in bold new directions. Who We Are A global leader in credit information and information management services, TransUnion gives businesses, consumers, and the global community the power to achieve their goals. Businesses count on us to better manage risk and customer relationships. Consumers can better manage credit to achieve their financial goals. And in communities around the world we help build strong economies and give people the power to achieve their dreams. Exceptional opportunities are coming as we build on this strong foundation. Our ambitious growth strategy includes substantial new investment worldwide, a wide range of new solutions to help our customers succeed like never before, and new ideas for expanding our reach in every part of our dynamic and fast-moving industry. We are on an exciting journey and you can be a part of it. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week. TransUnion Job Title Sr Engineer, Software Development
Mumbai
INR 7.0 - 11.0 Lacs P.A.
Work from Office
Full Time
We are India s leading credit information company and have established ourselves as a key anchor in the credit ecosystem of the country over the past 25 years. As an information and analytics provider, we aim to bridge the gap between stakeholders across multiple ecosystems. We use information for good by analyzing credit information to generate solutions for institutions and consumers. Our solutions facilitate easy access to credit for consumers and provide valuable insights to lenders when evaluating potential borrowers. We are in the business of building trust between organizations and consumers. It is our core belief that trust can help organizations and consumers transact with ease and help them achieve great things. We are committed to not just being an equal opportunity employer but also actively cultivating a culture of inclusion and belonging. We celebrate and respect the unique backgrounds and experiences that every individual brings to our team. Applicants are evaluated based on job qualification - not race, color, sex / gender, religion, caste, national origin, age, disability, marital status, citizenship status, sexual orientation, gender identity or any other status. We are committed to taking affirmative action to employ and advance minorities, women, and qualified disabled individuals. We ensure a safe, productive, and harassment-free workplace for all. We are committed to providing reasonable accommodations for individuals with disabilities throughout the application and employment process. Please contact us to discuss any accommodations you may need. Culture and Values Our culture is welcoming, energetic, innovative, and deeply committed to fostering an environment of belonging, where diverse perspectives and backgrounds are valued. There s an overall synergy that flows throughout the company, creating a sense of connect, belonging and unity in knowing that we re all working to achieve the same overall goal. Our core values which we live by every day are integrity, People, Customer, and Innovation. https://www. transunion. com / privacy / global-job-applicant What is excitement and passion for us? We define it as a blend of curiosity, ability to unlearn and yet continuously learn, able to connect with meaning and finally the drive to execute ideas till the last mile is achieved. This passion helps us focus on continuous improvement, creative problem solving and collaboration which ensures delivery excellence. Dynamics of the Role Experience working in a continuous improvement. Comfortable working in fast paced environment. High degree of responsibility and ownership, strong multitasking, coordination and tenaciously looking for ways to get results. Ability to work under pressure in a fast paced environment and deliver as per expectations in terms of timelines an quality Self-starter, ability to work independently, handle ambiguous situations and exercise judgement in variety of situations. Strong communication, organizational, verbal & written skills. Supports over vision and strategy of TransUnion CIBIL Operations in support of broader goals. Excellent interpersonal (verbal and written) communication skills are required to support working with internal & external teams. Ability to manage multiple priorities and assess & adjust quickly to changing priorities. Requires leadership qualities to mentor junior members of the team. Quick to learn on all processes. Work together with other team members for cross training and being a back-up to other team members if the situation demands. Collaborating with cross-functional teams in resolving complaints with defined timelines. Complaint Resolution: Responsible for handling and end to end resolution of complaints received on Escalations Channels like RBI, Management, Nodal Officer, Online Grievance Portal etc Comprehend, analyze and action complaints received under various escalation channels as per defined process, timelines and quality Monitor the escalation process in the organization based on the criteria specified by the organization; suggest ways of improving the existing process to increase consumer satisfaction Ensure compliance with established rules to assure that best solutions are executed inclusive of delivery challenges Ensure continuous review and analysis of processes and procedures to identify and implement operational efficiency and consumer satisfaction. Analyze repeat complains and do root cause analysis of escalation for improving the escalation procedures and ensuring compliance with the corporate and regional escalation policies Guide the BPO segment of Transunion CIBIL involved in responding to escalations; ensure minimum TAT for customer escalations and complaint closures Follow-up with members and internal teams for timely resolution Timely response on escalation clarification processes and ensure FTR Work together with other team members for cross training and being a back-up to other team members. Collaborating with cross functional team in resolving complaints within defined timelines Ensure maintenance & management of records under escalation process. Guide the team for exceptional scenarios and ensure smooth functioning of all processes within escalations and grievance operations Responsible for overall monitoring of escalation process Impact Youll Make: Experience and Skills Master s degree in Business Administration/ Operations or a related field. Minimum 5-7 years of relevant experience as a part of Grievance Redressal team in BFSI sector Candidate must be highly proficient in written communication, ability to handle irate customers, document reviews, complaint analysis and complex complaints Proven experience of meeting aggressive TATs with high quality resolution Essential Competencies Ability to build trusting relationships - across all levels and in the immediate / extended team internationally, should be known and regarded as a trusted competent advisor. Driving innovation - A believer in continuous improvement of services, processes and operational efficiency. Demonstrates curiosity and critical thinking. Business Acumen - Spends time to ensure understanding of the business and aligns accordingly. Change agent - Ability to diagnose correctly, design and execute interventions. Ensures communication through appropriate channels in a concise and proactive manner. Execution champion - Focuses and ensures closure without compromising on quality of the output. Raises / flags issues as necessary and moves forward with a solutioning approach This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week. TransUnion Job Title Specialist II, Consumer Operations Support
Pune
INR 20.0 - 25.0 Lacs P.A.
Work from Office
Full Time
TransUnion works with businesses and consumers to gather, analyze, and deliver critical information needed to build strong economies around the world. Protection of that information is critical to our customers and business. As part of our 2020 transformation journey, we became Global Audit & Advisory (GAA), formerly Internal Audit. As a Specialist III you will be part of the GAA team and be responsible for conducting Cybersecurity and IT audit engagements throughout the organization that support business objectives, best practices, and regulatory requirements. The incumbent will be responsible for the planning, execution, reporting, and follow-up on all audit engagements by participating on an audit team or at times independently leading engagements under the direction of GAA Management. This position will report directly to the Senior Lead and will work closely with other GAA Team Associates on key projects and initiatives as well as coordinate closely with our external auditors. The Global Audit & Advisory team is an independent and objective assurance and consulting activity that is guided by a philosophy of adding value to improve the operations of TU. GAA assists the organization in accomplishing its objectives by bringing a systematic and disciplined approach to evaluate and improve the effectiveness of the organizations risk management, control and governance processes. GAA collaborates with the Business Units, Functional leadership and their Associates in developing strong, professional and independent relationships to ensure a comprehensive understanding of the business to enable value added recommendations that improve efficiency and effectiveness. Perform detailed examinations of cybersecurity and IT practices and controls throughout the organization using an established assessment process and framework. The essential duties are as follows: Independently perform Information technology (IT) security reviews. Initiate, scope, plan, research and conduct IT controls assessments and audits. Lead and coordinate with process owners to initiate, scope, plan, and execute periodic controls assessments as part of the internal audit function, focusing on identifying risks by evaluating the design and operating effectiveness of internal controls. Actively support security audit initiatives by aligning audit procedures with cybersecurity frameworks (e. g. , NIST, ISO 27001 etc. ), conducting control walkthroughs, testing IT security and IT general and application controls, and assessing compliance with internal security policies. Document the results of audit procedures performed that support the conclusions reached. Prepare audit reports based on the adequacy and effectiveness of controls evaluated. Support external audits and regulatory examinations as needed. Analyze information security areas including ( but not limited to these ) governance and risk management, access and password controls, cloud security, cybersecurity, physical security, system security architecture and design, BCP and Disaster Recovery, network security, application and operations security, Incident Management, data migrations and system implementations etc. Lead engagement and communicate issues to process owners, ensuring understanding of risks and actions needed to remediate risks and subsequently track remediation activities. Cross train members of the Global Audit Team, including new hires and mentor junior IT staff. Continuously monitor emerging security trends and evolving threat landscapes through ongoing research and professional development. Insights gained are integrated into the audit universe to ensure risk assessments and audit planning remain current and aligned with the organization s security posture. Perform risk assessments and assist in the development of the annual audit plan. Participate in departmental initiatives, administrative matters, and special projects. Assist with other audit engagements as needed to broaden exposure across various risk areas and support the timely execution of the overall audit plan. Impact Youll Make: 6 - 10 years of experience in an IT/Security Audit and Assessment, or Information Security Technical, Management and/or Governance role. Bachelor s or Master s degree in computer science/information technology, management information systems or related field. Industry certification such as CISSP, CISA, CISM, CEH and/or CIA required. Experience with Cloud Security audits (AWS, Azure, GCP). Knowledge of data protection laws and industry standards. Familiarity with GRC platforms (e. g. , AuditBoard, Onspring, Archer). Demonstrated in-depth knowledge of concepts, best practices and controls in a breadth of Information Security areas/domains. These include governance & risk management, access control, cybersecurity, physical security, security architecture and design, business continuity/disaster recovery, network security, application and operations security and compliance/incident management. Demonstrated ability to understand complex technologies, business processes, regulations and emerging risks. Strong technical and/or IT and Security audit background with practical knowledge of a wide variety of technologies including server infrastructure and operating systems, network and web infrastructures, database architecture, vulnerability and penetration testing assessment and Intrusion Detection/Prevention Systems. Good understanding of SOX legislation and IT and Security frameworks including COSO and COBIT. Self-starter with the ability to manage and prioritize responsibilities. Team player with proven skills in influencing people without having direct management authority. Self-driven performer with established skills in tracking self and project performance, anticipating and recognizing problems and escalating issues appropriately. Strong ability to interact and communicate both written and verbally with people at all levels, both technical and non-technical, in a dynamic environment where interactions are not always in person. Strong risk analysis and problem solving skills. Must be flexible to ensure assessments are performed timely and manage multiple assessments simultaneously. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week. TransUnion Job Title Consultant, Audit and Advisory
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