Transaction Specialist

Job Description

Join our ACES Operations team to make a difference in customer satisfaction at JPMorgan Chase. Youll play a vital role in resolving ATM-related claims, ensuring accuracy and efficiency. Be part of a dynamic team that values innovation and customer service excellence. Job Summary: As an ATM Claims Specialist within the ACES Operations team, you will enhance customer experience by resolving ATM-related claims. You will manage exceptions, discrepancies, and fraud mitigation for ATM transactions. Your role involves ensuring accuracy and timely resolution of customer issues. Job Responsibilities: Ensure understanding of Standard Operating Procedures. Analyze cases and apply resolution methods per SOP guidelines. Manage case inventory and aging as per guidelines. Refer complex issues to Subject Matter Experts. Enhance customer experience by improving accuracy. Ensure processing discipline and respond to escalations. Participate in PMR, Q-board, and team huddles. Identify areas for process improvement. Complete assigned trainings on time. Review and resolve ATM deposit exceptions. Mitigate ATM deposit fraud and notify customers. Required Qualifications, Capabilities, and Skills: Demonstrate basic accounting knowledge. Communicate effectively both orally and in writing. Adapt to change and new processes. Pay attention to detail in all tasks. Work collaboratively as part of a team. Analyze and resolve customer claims efficiently. Manage case inventory with precision. Preferred Qualifications, Capabilities, and Skills: Graduate in Commerce or any stream with 0-2 years of experience. Understand ATM transaction processes. Enhance customer experience through resolution. Participate actively in team activities. Identify process improvement opportunities. Respond to escalations with urgency. Complete trainings promptly.