Transaction Quality Assurance Sr.Analyst

Duty and Tasks:

. Participate in client meetings to provide input on best practices and helping to provide solutions.

. Participate and drive project work that needs to be done.

. Work as Agency Lead for New Business Projects/transition to NTT Data

. Research complex Agency commission/licensing issues and provide solutions

. Respond to clients and other departments requests

. Work as Trainer and resource for other agency team members with any changes or new business implementations

. Work on special projects, including existing client changes as well as future acquisitions, overseeing and acting as liaison with other functions on assigned project

. Work with Manager to develop needed Business Rules and Standard Operating Procedures as required by client

Required Qualifications:

. 3 Years Finance and Accounting experience

. 3 years customer service experience working with insurance agents and/or policies.

. 2 years agent licensing/contracting or appointment experience

. 3 years Microsoft Excel Experience

Role Responsibilities:

. Deep understanding end to end Licensing and Commission process.

. Familiarity writing/implementing team procedures

. Demonstrate client interaction skill.

. Be able to understand and drive the project work

. Ability to analyze reasons behind incomplete transactions.

. Understands process interdependencies.

. Possesses deep domain knowledge in F&A domain.

. Allocates and delegates takes amongst employees

. Provides operational support to employees on all phases of financial transaction processing

. Interacts with clients and internal departments to solve issues

. Identifies and resolves issues around pending transactions

. Performs quality audit on accounts

. Individuals here have a well-rounded knowledge of the policies and procedures for their work area

. The associates work may require discretion and independent judgment for non-routine matters, however, the primary focus of work activity is predominately routine

. This individual may make policy recommendations to their managers and be an escalation point for less experienced team members