Training Coordinator

Training Coordinator

Key Responsibilities

Training Development & Delivery:

• Verify that all training and development activities are directly linked to the organization's mission and vision.
• Assist with the development and learning delivery of critical brand and service-related topics.
• Support the planning and execution of key learning delivery and leadership development activities across the property.
• Facilitate specified on-property training sessions, including core required training and brand training for hourly associates, supervisors, and leaders.
• Maintain up-to-date knowledge on brand and leadership development tools and resources.
• Assist leaders with their resources and development as requested and appropriate.
• Develop engaging training aids and multi-media tools to present training material effectively.
• Prepare thoroughly for all training classes, including organizing materials, setting up classrooms, and breaking down after sessions.

Compliance & Administration:

• Monitor compliance of all required training, including new hire training programs and brand training initiatives.
• Work directly with human resources and operations leaders to support compliance for all required training.
• Understand and proficiently utilize learning technology platforms and manage Learning Coordinator responsibilities to effectively support the hotel's training needs.
• Order and manage inventory of all training materials and supplies.
• Follow all company and safety and security policies and procedures.
• Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information.

Team Collaboration & Guest Service:

• Speak with others using clear and professional language; prepare and review written documents accurately and completely.
• Develop and maintain positive working relationships with colleagues; support the team to reach common goals; and listen and respond appropriately to the concerns of other employees.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; and thank guests with genuine appreciation.
• Ensure adherence to quality expectations and standards in all training and operational aspects.
• Participate fully in the Field Trainer Network and partner with the continent learning organization to ensure updated programs and processes are pulled through for the hotel.

Physical Requirements

• Move, lift, carry, push, pull, and place objects

  weighing less than or equal to 50 pounds without assistance.

• Stand, sit, or walk

  for an extended period of time or for an entire work shift.

• Perform other reasonable job duties

  as requested by management.

Preferred Qualifications

• Education:

  High School diploma or G.E.D. equivalent.

• Related Work Experience:

  At least 1 year of related work experience in training, human resources, or a similar field.

• Supervisory Experience:

  Supervisory experience is preferred.