Training and Compliance Support

Role Summary

The Training and Compliance Support Officer is responsible for the ongoing monitoring and maintenance of compliance documentation for agency workers, as well as providing administrative support related to training and certification. This dual-role ensures that all agency workers remain fully compliant and appropriately trained, enabling continued deployment within client sites.

Key Responsibilities:

Training Administration

• Schedule candidates for both online and in-person training sessions through the TTM Training Division.
• Maintain and update the candidate training certificate tracker, including SAM and BUCCAL certificates.
• Process and issue training certificates, dedicating one full day each month specifically for SAM and BUCCAL certificate processing.
• Regularly manage and promptly respond to queries in the training inbox, while monitoring the File Maintenance Certificates inbox to ensure timely and efficient processing.
• Handle incoming support calls related to training and website functionality efficiently.
• Coordinate rescheduling or refund requests for training sessions in a timely manner.
• Send monthly bulk email reminders to candidates regarding upcoming training certificate expirations.
• Update and maintain the finance tracker daily with accurate training and client booking information.

Compliance Management

• Monitor and track expiring compliance documentation for all agency workers across the TTM Temp Division.
• Obtain, validate, and correctly upload compliance documents to the CRM system in a timely manner.
• Maintain accurate and up-to-date compliance files for all active candidates.
• Contact candidates via phone and email to follow up on expiring compliance requirements.
• Complete right to work and ID verifications, Garda Vetting renewals, occupational health checks, and Fit to Work updates.
• Conduct monthly professional registration checks for roles with protected titles (e.g., Doctor, Nurse, AHP).
• Flag potential compliance issues and communicate proactively to relevant stakeholders.
• Apply access controls in the CRM and Booking System for non-compliant agency workers to prevent deployment.
• Ensure adherence to TTM’s compliance policies and standard operating procedures.

General Administration

• Ensure high levels of data accuracy and consistency across all systems (CRM, Booking, and Finance).
• Liaise effectively with candidates, internal teams, and external training providers.
• Perform other duties as required to support the compliance and training functions.

Key Skills & Competencies:

• Qualification : Any Graduate/Post Graduate.
• Should have min 5+ years experience in Customer Support role with international voice and chat process.
• Strong organisational and time management skills.
• Attention to detail and accuracy in document handling.
• Excellent communication (verbal and written).
• Ability to work under pressure and meet tight deadlines.
• Proficiency in using CRM systems and MS Office Suite (Excel, Outlook, Word).
• Customer-focused with a problem-solving attitude.