Quality and Safety Coordinator

Role Summary

The Quality and Safety Coordinator is responsible for remotely supporting the Head of Quality and Safety in ensuring effective governance, risk management, and quality improvement within the ACC service. The role will focus on data analysis, documentation, and reporting related to quality and safety without direct client or staff interactions. The coordinator will extract and analyse information from the access care planning system and SharePoint to ensure compliance with regulatory and organisational standards.

Key Responsibilities:

Data Management and Analysis

• Collating, analysing, and visualizing quality and safety data.
• Creating reports and dashboards for management review.

Audit Support

• Conducting remote audits by reviewing documentation and data.
• Supporting audit planning and follow-up activities.

Policy and Procedure Management

• Formatting final draft policy documents.
• Assisting in policy alignment with international best practices.

Incident and Complaint Management Support

• Analysing Initial data entry and categorisation.
• Providing trend analysis and reports.

Training Material Development

• Preparing and formatting training materials.
• Supporting e-learning development and management.

Regulatory Compliance Support

• Tracking regulatory updates and assisting with compliance reports.

Key Skills & Competencies:

• Qualification: Any Graduate/Post Graduate/Bachelor’s degree in healthcare administration, quality management, risk management, or a related field.
• Experience: 5+ years in a Quality Assurance role pref from Manufacturing/Healthcare industry
• Excellent verbal and written communication skills.
• Additional certifications in patient safety, healthcare governance, or compliance are desirable.