Trainee

Movate Technologies

0 years

0 - 2 Lacs

chennai

Posted:20 hours ago| Platform:

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Skills Required

communication skills fluent english hindi speaking operating systems

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Troubleshoot/Diagnose all Level 1/2 issues from the customers and driving satisfactory resolution of the issues.
Troubleshoot Product, Codes and Configuration issues
Ensure consistent customer satisfaction
Document all communication with customers in the CRM
Interface with international customers
Timely handoff (escalation) of cases that require technical or political to L2/L3 TAC

Preferred candidate profile

Should have basic knowledge on Wireless Router, Range Extender, Wireless Adapter, SOHO Switch, xDSL Modem, Smart Plug, Smart home devices, IP Cam, Business Switch, Business Wi-Fi
Basic knowledge on Wireless Networking and Troubleshooting Network related issues
Good Knowledge on Windows/ Mac/ Linux Operating Systems
Excellent communication skills in Hindi (mandatory) and English.
Exceptional Probing Skills
Good Comprehension, Listening and Communication skills

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