Trainee Engineer IOS-Technical Support

Role & responsibilities

• Responsible for answering and solving customer queries via live chat, email, and calls
• Develop a deep understanding of the Product & Technology
• Learn the codebase - how classes/components/functions/events work together and affect each other
• Help customers implement a chat solution by walking them step by step through any aspect of the integration process that is giving them trouble
• Know the documentation inside and out to find the correct documents for customer issues
• Troubleshoot customer codebase errors to determine if the root cause is on the customer end or CometChat end
• Identify product bugs by attempting to replicate customer issues in CometChat sample apps
• Reply to support requests via chat and email - including technical and nontechnical support queries
• Join and lead customer calls where customers explain and show code-based errors and issues
• Improving coding skills to a point where you can work on CometChat codebase
• Write and maintain code
• Work on minor bug fixes
• Writing clean and efficient codes for iOS.
• Developing new features and user interfaces as per product specification.
• Staying up to date with new mobile technologies trends, applications, and protocols.
• Collaborating with a team to define, design, and ship new features

Preferred candidate profile

• Having 0-1 years of experience in internship/training of iOS development
• Basic knowledge of Swift
• Knowledge in iOS frameworks such as Core Data, Core Animation, etc.
• Familiarity with RESTful APIs to connect iOS applications to back-end services will be an added advantage
• Better to have understanding of Apples design principles and interface guidelines
• Knowledge of low-level C-based libraries is preferred