TPA Executive ( Claim Processing Executive CRM Helpdesk)

Job Description

Watch Your Health is a Mumbai-based health-tech company specializing in cutting-edge digital health solutions that drive user engagement and enhance health outcomes. Leveraging AI-driven tools and wellness programs, the platform delivers personalized, data-driven healthcare services to both individuals and corporate clients. Key Offerings: Smart Sell & Behavioral Analytics AI-Based Health Monitoring Engagement Features Post-Discharge Wellness Programs Dietary and Skin Analysis Tools Job Title: CRM Helpdesk - Claim Processing Executive (Health Insurance Background) Company: ICICI Lombard Location: Mumbai Job Type: Full-time Experience: Minimum 2 years in the Health Insurance Industry Qualification: Graduate Salary: ₹18,000 to ₹22,000 (in hand) Job Description: We are looking for a dedicated CRM Helpdesk - Claim Processing Executive with a background in health insurance to manage claims and provide customer support at a client location. The ideal candidate will be responsible for providing end-to-end assistance in health claim processes, handling customer interactions, and ensuring seamless claim facilitation. Key Responsibilities: Deploy CRM implants at client site for claim support Handle customer queries related to policy coverage and claim processing Guide users in submitting and tracking claims via the claims app Act as a single point of contact (SPOC) for specific corporate clients Collect, verify, and dispatch claim-related documents as per corporate protocols Liaise with internal claim processing teams at ICICI Lombard for smooth handling of cashless and priority claims Stay updated on health insurance regulations and maintain accuracy in information shared Ensure confidentiality and compliance with data protection standards Travel between branches twice a week to address customer queries Requirements: Strong communication skills in English (mandatory) In-depth knowledge of health insurance claim processes Customer-focused with a problem-solving mindset Willingness to travel locally as per job needs Job Types: Full-time, Permanent Pay: ₹18,000.00 - ₹22,000.00 per month Benefits: Provident Fund Schedule: Day shift Supplemental Pay: Yearly bonus Work Location: In person