Tools Consultant - L1

ROLE AND RESPONSIBILITIES

Wipro Technologies is seeking an experienced Observability Engineer & Administrator with advanced

knowledge of Moogsoft and APEX solutions. As a member of the Wipro team you will be required to

Design, implement, configure, and maintain both the Moogsoft AIOps platform and the Apex AIOps

Incident Management platform.

Develop and manage integrations between Moogsoft, Apex AIOps, and other relevant IT monitoring,

logging, and ITSM tools.

Develop and implement automation workflows and runbooks within both AIOps platforms to

streamline incident management and remediation processes.

Collaborate with various IT teams (monitoring, application, infrastructure, security, operations) to

understand their AIOps requirements and translate them into effective solutions on both platforms.

Define and enforce best practices for the configuration, utilization, and administration of both

Moogsoft and Apex AIOps.

Troubleshoot issues related to platform performance, data ingestion, correlation logic, integrations,

and automation within both environments.

Create and maintain comprehensive documentation for configurations, integrations, workflows, and

operational procedures for both Moogsoft and Apex AIOps.

Develop and implement metrics and dashboards within both platforms to provide visibility into IT

health, incident trends, and the effectiveness of AIOps implementations.

Ensure the security and compliance of both Moogsoft and Apex AIOps platforms and their integrations.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.

Proven experience (typically 8+ years) in a technical role focused on AIOps platforms, event

management, or systems integration, with specific experience in both Moogsoft and Apex AIOps.

Hands-on experience implementing, configuring, and administering both Moogsoft and Apex AIOps in a production environment is essential. Familiarity with a wide range of IT monitoring tools, logging systems, and ITSM platforms. Understanding of ITIL frameworks and incident management processes.

PREFERRED SKILLS Deep hands-on expertise in configuring and managing the Moogsoft AIOps platform. Deep hands-on expertise in configuring and managing the Apex AIOps Incident Management platform. Strong understanding of AIOps concepts, machine learning algorithms used for event correlation, and noise reduction techniques within both platforms. Proven ability to integrate both Moogsoft and Apex AIOps with various IT systems using APIs and other integration methods. Excellent analytical, problem-solving, and troubleshooting skills across both AIOps platforms.

Strong scripting and automation skills (e.g., Python, Shell) for automating tasks within and around both platforms. Excellent communication (both written and verbal) and collaboration skills, with the ability to work effectively with diverse technical teams. Ability to document technical solutions clearly and concisely for both platforms. Experience with version control systems (e.g., Git).

GOOD TO HAVE SKILLS Experience with other AIOps platforms or event management tools.

Knowledge of cloud platforms (e.g., AWS, Azure, GCP) and their monitoring and event management services, and how they integrate with Moogsoft and Apex AIOps. Understanding of security best practices for AIOps platforms and integrations. Experience with agile development methodologies.

ADDITIONAL NOTES The successful candidate will be a self-starter with a passion for data visualization and problem-solving. This role may involve working closely with cross-functional teams to implement and support their monitoring needs.

Do

1. Provide tool design, development and deployment support for the project delivery
a. Interact with the internal project or client to understand the project requirement from a tool perspective b. Design the solution keeping in mind the tool requirements, current tools available as well as details on licenses required etc.c. Provide budget and timeline estimates for the tool development/ deployment as requiredd. For any new tool development, identify sources for development (internal or 3rd party) and work with the project managers on the development of the tool keeping in mind the production rollout timelinese. Conduct commercial discussions with the 3rd party vendors for licenses or tool development f. Conduct appropriate testing to ensure error free deployment of the tool on the projectg. Ensure deployment of tool on time and within the estimated budget