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TL-Store&Enterprise Helpdesk

0 years

0 Lacs

Bengaluru, Karnataka

Posted:3 weeks ago| Platform: SimplyHired logo

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Skills Required

Oracle Software troubleshooting English Windows Scripting Communication skills

Work Mode

On-site

Job Type

Full Time

Job Description

Job Summary

Join our dynamic team as a TL-Store & Enterprise Helpdesk professional where you will leverage your expertise in Windows Client OS Patching Oracle Application Patching and PowerShell. With a focus on service desk operations and POS software & hardware you will play a crucial role in ensuring seamless IT support. This hybrid role requires rotational shifts and strong English communication skills.


Responsibilities

  • Oversee the patching process for Windows Client OS ensuring systems are up-to-date and secure.
  • Manage Oracle Application Patching to maintain application performance and reliability.
  • Utilize Windows PowerShell to automate tasks and improve efficiency in IT operations.
  • Provide comprehensive support for service desk operations addressing user inquiries and resolving issues promptly.
  • Maintain and troubleshoot POS software and hardware to ensure smooth retail operations.
  • Collaborate with team members to develop and implement IT solutions that enhance business processes.
  • Monitor system performance and proactively address potential issues to minimize downtime.
  • Document and update technical procedures to ensure consistency and knowledge sharing within the team.
  • Conduct regular training sessions for team members to enhance their technical skills and knowledge.
  • Coordinate with vendors and external partners to resolve complex technical issues.
  • Ensure compliance with IT policies and procedures to maintain data security and integrity.
  • Participate in rotational shifts to provide 24/7 support coverage for the organization.
  • Communicate effectively in English both written and spoken to interact with stakeholders and team members.


Qualifications

  • Possess strong experience in Windows Client OS Patching and Oracle Application Patching.
  • Demonstrate proficiency in Windows PowerShell for task automation and scripting.
  • Have a solid understanding of service desk operations and POS software & hardware.
  • Exhibit excellent problem-solving skills and attention to detail.
  • Show ability to work in a hybrid work model with rotational shifts.
  • Display strong English language skills for effective communication.

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