Job
Description
As a part of Yokogawa, a renowned leader in industrial automation, test and measurement, information systems, and industrial services, you will be contributing to shaping a better future for our planet. With a commitment to supporting energy transition, (bio)technology, artificial intelligence, and industrial cybersecurity, we aim to align with the United Nations sustainable development goals through our ability to measure and connect effectively. Our global team of 18,000 employees spread across 60 countries shares a common mission of "co-innovating tomorrow." We are seeking dynamic individuals who are passionate about technology and environmental sustainability. In this diverse and inclusive work environment, characterized by values such as respect, value creation, collaboration, integrity, and gratitude, you will have ample opportunities for personal and professional growth. **Responsibilities:** - **Customer Order Processing:** Record and process customer orders following predefined protocols based on the mode of order submission (e.g., email, telephone, personal contact). - **Customer Relationship Development/Prospecting:** Establish contact and build rapport with potential customers through calls (telephone or in-person). - **Customer Relationship Management (CRM) Data:** Ensure accuracy of basic customer details in the system and maintain notes of follow-up actions and sales call interactions. - **Product/Service Information:** Provide basic information about products/services and address customer queries. - **Resolving Customer Issues:** Address basic customer concerns such as returns and escalate issues when necessary. - **Customer Needs Clarification:** Interview customers using a standard sales script to understand their requirements clearly. - **Operational Compliance:** Adhere to mandatory procedures to maintain quality standards and comply with external regulatory codes. - **Personal Capability Building:** Enhance procedural and technical skills through assessment, development planning, and training activities. - **Renewals:** Support customer service efforts to ensure continued utilization of the organization's products/services. **Behavioral Competencies:** - **Customer Focus:** Build strong customer relationships, understand their needs thoroughly, and exceed their expectations consistently. - **Instills Trust:** Earn confidence and trust through honesty, integrity, and adherence to organizational policies. - **Tech Savvy:** Embrace and adopt innovations in digital and technology applications essential for success in the role. **Skills:** - **Customer-Focused Approach** - **Leverages Digital Communications with Customers** - **Masters Service Conversations** - **Navigates Customer Challenges** - **Strengthens Customer Connections** - **Builds Customer Loyalty** - **In-Depth Questioning** - **Initiates Compelling Sales Conversations** - **Service Into Sales** - **Builds Rapport** - **Knows the Buying Influences** - **Manages Buyer Indifference** - **Understands Issues/Motivations** **Education:** Upper Secondary School **General Experience:** Basic experience with simple office/operational systems (4 to 6 months) **Managerial Experience:** None If you are referred to one of our roles, reach out to your connection at Yokogawa to learn more about our Employee Referral process and potential opportunities for growth within our organization.,
