The cleaned title from the given string is Product Specialist

The Product Specialist at our company plays a crucial role in driving customer success by ensuring seamless adoption, engagement, and satisfaction with the Digii platform. As a trusted advisor, you will work closely with internal teams and customers to build confidence across all stages of the solution delivery lifecycle. Your responsibilities will include developing and executing strategic initiatives to enhance customer onboarding, retention, and engagement. You will also monitor product adoption metrics, conduct training sessions, and lead regular customer meetings to track progress and resolve challenges. In your role, you will own customer relationships, ensuring high satisfaction and continuous improvement in their experience with Digii. By working closely with sales, services, support, and leadership teams, you will drive overall customer success. You will also act as the Voice of the Customer, gathering and analyzing feedback to provide actionable insights to product management and engineering teams, thus driving improvements in the product and services. Collaboration with engineering, product management, and support teams will be essential to resolve technical challenges faced by customers. You will ensure timely resolutions for customer issues, maintain deep knowledge of Digii's platform capabilities, and provide effective technical guidance. Through cross-functional collaboration with various teams, such as engineering, sales, services, support, and leadership, you will enhance customer outcomes and align business objectives. **Qualifications:** **Must Haves:** - 2-3 years of experience as a Product Specialist - Good Understanding of MS Excel - Ability to understand customer KPIs and goals - Proactively make strategic recommendations that deliver ROI - Experience implementing new processes and communicating them with internal teams - Motivated and positive approach to solving customer problems - Passion for technology and contributing to a fast-growing SaaS company - Experience working with cross-functional teams **Preferred:** - Understanding of API architecture and use cases - Experience with customer onboarding and retention strategies - Knowledge of customer success platforms - Basic knowledge of SQL or data analysis tools - Understanding of SaaS business models and customer lifecycle management - Familiarity with CRM tools This position is located in Hyderabad.,