Responsibilities: * Manage customer queries via phone, email & chat * Maintain high NPS scores through exceptional service Send your CV at marketplace@thebaklavabox.com or +91-9065828889 Annual bonus Performance bonus
Role Summary Own end-to-end order dispatch for website & marketplaces pick/pack/label/manifest/handover , courier coordination, NDR/RTO control , and daily MIS. Maintain FEFO , hygiene and FSSAI batch/lot traceability so every shipment goes out same-day and damage-free . Key Responsibilities Pull orders from Shopify/marketplaces ; create pick lists by SLA priority (prepaid/COD/express). QC pick pack : check SKUs, weights, seals, branding sleeves, inserts; ensure FEFO for perishables. Print shipping labels & invoices (thermal), prepare manifests ; schedule pickups; ensure on-time handover scans . Use Shiprocket/Delhivery/Ekart/Xpressbees/Bluedart panels; resolve weight disputes/chargebacks . Track NDR (non-delivery reports), call customers for address/phone issues; re-attempt or convert to prepaid. Reduce RTO with proactive follow-ups; log reasons; raise claims for lost/damaged shipments. Maintain dispatch dashboard & daily MIS : orders out, exceptions, courier TAT, shipping cost/order. Inventory hygiene: GRN , binning, cycle counts , batch/lot updates; alert low stock & packaging material needs. Generate E-way bills (when applicable), basic GST document coordination with accounts. Keep SOPs , hygiene & pest-control logs updated; follow safety & 5S. Support bulk/corporate dispatches : slot bookings, city-wise splits, branded sleeves/notes. Must-Have Skills Hands-on with Shopify + Shiprocket (or similar), courier portals, Excel/Google Sheets . Thermal printer, barcode scanner usage; basic volumetric weight math. Strong follow-through, calm under festive pressure; clear phone etiquette for NDR calls. Physically fit to lift cartons (up to ~15–20 kg safely); disciplined with checklists. Good-to-Have Zoho Inventory/Tally basics, Power Query /VLOOKUP, basic RTO analytics . Experience in food/FMCG fulfilment (FEFO, batch coding, shelf-life labeling). KPIs (what success looks like) Same-day dispatch 90% (before cut-off) Pick-pack accuracy 99.5% NDR closure 24 hrs ; RTO rate trending (target: 12% website; 20% COD) On-time handover scans 95% Packaging defects 0.5% ; Weight disputes recovered 80% Benefits & Perks Incentives during peak season; phone bill allowance; staff meals/tea; growth to Ops Lead role.
Job Description Were looking for a proactive Customer Support/Inside Sales professional to handle corporate Diwali gifting enquiries. You’ll respond to leads on WhatsApp/phone/email , qualify quickly, share catalogs/quotations, coordinate samples & dispatch with operations, and close small–mid tickets . Key Responsibilities Respond to inbound leads within 5 minutes on WhatsApp/phone; maintain high CSAT. Qualify (Budget/Quantity/City/Deadline), recommend hamper tiers, share catalog & quotation . Create & follow up on proforma invoices , payment reminders, and documentation (GST/FSSAI). Coordinate with production/logistics for samples, branding sleeves, dispatch & tracking . Maintain CRM/Google Sheets: pipeline, status, notes, next actions. Post-order support: delivery tracking, issue resolution, feedback/NPS. Must-Have Skills Excellent spoken & written communication (English + Hindi; Bengali a plus). WhatsApp Business etiquette, professional call handling, objection handling . Basic Excel/Google Sheets , familiarity with CRM (Zoho/HubSpot) is a plus. High ownership, follow-through, and festival-season stamina . KPIs Lead response time 5 mins ; Daily touchpoints: 60+ calls/WhatsApp messages ; Quote-to-order conversion ; On-time follow-ups ; NPS/CSAT . Benefits & Perks Incentives on monthly revenue/CSAT; festive performance bonus. Phone bill allowance; tea/meal at office; learning budget for sales courses. 6-day week (Mon–Sat); extended hours during peak festive weeks (comp-off policy). Key Skills (Naukri keywords) Customer Support, Inside Sales, Corporate Gifting, WhatsApp Support, Inbound Sales, Quotation, Follow-ups, CRM, Google Sheets, Order Processing, Logistics Coordination, B2B Support, Telecalling
Company Description The Baklava Box specializes in a wide range of authentic Middle Eastern desserts, handcrafted by highly professional chefs. Our baklavas are preservative-free, eggless, and made with premium ingredients such as dry fruits, honey, and paper-thin phyllo sheets. As the most recognized brand for baklavas in India, The Baklava Box is the largest online seller of authentic baklavas and offers customized packaging for corporate gifting. We provide Pan-India delivery and customization options including cards and brand logos, ensuring a unique and delightful gifting experience. Role Description This is a full-time on-site role for a Sales Specialist located in the Kolkata metropolitan area. The Sales Specialist will be responsible for managing customer interactions, and processing sales orders, and building client relationships. Daily tasks include engaging with customers, providing product information, handling inquiries, and ensuring a high level of customer satisfaction. Additional responsibilities will include maintaining sales records and collaborating with the marketing team to optimize sales strategies. Qualifications Strong Communication and Customer Service skills Proficiency in Sales and Sales Management Experience with Training and Development in a sales context Ability to work in a fast-paced environment Excellent interpersonal and organizational skills Bachelor’s degree in Business, Marketing, or a related field is preferred Prior experience in the food and beverage industry is a plus
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