Respond to inbound leads within
5 minutes
on WhatsApp/phone; maintain high CSAT.
Qualify (Budget/Quantity/City/Deadline), recommend hamper tiers, share catalog &
quotation
.
Create & follow up on
proforma invoices
, payment reminders, and documentation (GST/FSSAI).
Coordinate with production/logistics for
samples, branding sleeves, dispatch & tracking
.
Maintain CRM/Google Sheets: pipeline, status, notes, next actions.
Post-order support: delivery tracking, issue resolution, feedback/NPS.

Must-Have Skills

Excellent spoken & written communication (English + Hindi; Bengali a plus).
WhatsApp Business etiquette, professional call handling,
objection handling
.
Basic
Excel/Google Sheets
, familiarity with CRM (Zoho/HubSpot) is a plus.
High ownership, follow-through, and
festival-season stamina
.

KPIs

Lead response time
5 mins
;
Daily touchpoints:
60+ calls/WhatsApp messages
;
Quote-to-order conversion
;
On-time follow-ups
;
NPS/CSAT
.

Benefits & Perks

Incentives on monthly revenue/CSAT; festive performance bonus.
Phone bill allowance; tea/meal at office; learning budget for sales courses.
6-day week (Mon–Sat); extended hours during peak festive weeks (comp-off policy).

Key Skills (Naukri keywords)

Customer Support, Inside Sales, Corporate Gifting, WhatsApp Support, Inbound Sales, Quotation, Follow-ups, CRM, Google Sheets, Order Processing, Logistics Coordination, B2B Support, Telecalling

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