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Symbiosis Management Consultants logo

Territory Service Manager | Automobile (2W) | Bhilwara & Haldwani

4 - 9 years

17 - 22 Lacs

Haldwani, Bhilwara

Posted:2 months ago| Platform: Naukri logo

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Skills Required

After Sales Service Field Service Service Management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities Plan and conduct customer engagement programs (care camps, mobile service, customer meets, Do-it-yourself trainings) for improving PSS/NPS scores Review the customer complaints and put effective preventive actions Ensure assembly quality as per standards at distributor assembly plant and provide product performance feedback regularly to HO to improve product quality Ensure settlement of distributor claims such as transit, warranty, spare parts etc. and handle distributor queries Improve service and parts reach by network expansion and improve service quality by adherence to service processes (training, audit, implementation & usage of DMS) Understanding market dynamics (in terms of service & parts) and suggest appropriate measures (new product launches, network, pricing and new initiatives of competition) Develop programs/actions to improve service inflow and parts sales of distributors/dealers Ensure availability of genuine spare parts in all the distributor/dealer/3S/2S and APS/retailers outlets to achieve retail plan Ensure availability of manpower as per the approved organization structure at distributors, build the competency level and suggest reward/recognition programs to distributors Conduct PGM training and engagement Programs Preferred candidate profile Btech - Mechanical/Automobile is must. Must have experiences in OEMs only, Perks and benefits

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Symbiosis Management Consultants
Symbiosis Management Consultants
www.symbiosisindia.net

Human Resources Services

Gurugram Sub-District Haryana

51-200 Employees

85 Jobs

    Key People

  • Jane Doe

    Founder & CEO

  • John Smith

    Senior Consultant

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