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Territory Business Executive

Territory Business Executive

NOVARTIS

2 - 7 years

4 - 9 Lacs

mumbai

Posted:1 week ago| Platform:

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Skills Required

performance management networking territory business executive

Work Mode

Work from Office

Job Type

Full Time

Job Description

The sales representative is a key driver of our customer interactions and sales performance they are the face of our customer experience approach and build deep relationships that deliver value to customers and patients in order to drive sales growth in a compliant and ethical manner.

About the Role

Major Accountabilities
Drive competitive sales growth Identify and prioritize high-potential customers through data analysis (HCPs and stakeholders) that influence prescribing decisions Drive sales performance through the expert orchestration of positive customer experiences Engage and build relationships. Engage in value-driven conversations (in-person and virtually) to understand critical customer challenges, decision drivers, pain points and opportunities Personalize and orchestrate customer engagement journeys for target healthcare providers by reflecting customer preferences, leveraging available content and multiple engagement channels Build engagement by working in partnership with healthcare providers to develop a lasting collaboration for Novartis Deliver memorable, customer-centric experiences beyond clinical differentiation by listening to their needs and understanding their healthcare environment Establish effective working relationships with key opinion leaders and top medical influencers (territory-wise) and challenge current behaviors in order to improve the patient journey (right patient, right time) Develop deep customer insights and understanding Gather insights into customer activity to discover what matters to them Follow up on customer feedback and translate responses into actions that create added value and exceed expectations Leverage available data sources to create, dynamically prioritize and modify customer engagement journeys Relevant territory, account, and customer engagement plans Share customer information with relevant internal stakeholders on an ongoing basis to support the development of content, campaigns, and engagement plans related to products and indications Deliver value to customers and patients Collaborate compliantly with cross-functional teams to design and implement solutions that address unmet customer and patient needs Act as a trusted partner to the customer to help them manage their business; listen to learn; strive to deepen the relationship in a compliant and ethical manner; create value-added solutions. Act with integrity and honesty by treating customers and colleagues transparently and respectfully with clear intent. When facing ethical dilemmas, do the right thing and speak up when things don't seem right. Live by the Novartis Code of Ethics and Values and Behaviors. Key Performance Indicators To be completed locally, based on the guidelines that will follow from the results of the IMI Field Engagement Performance Management Council. Work Experience NA Skills Sales Skills Customer Insights Communication Skills Influencing Skills Conflict Management Negotiation Skills Technical Skills Account Management Cross-Functional Coordination Healthcare Industry Commercial Excellence Ethics Compliance Language English

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NOVARTIS

Pharmaceutical Manufacturing

Basel Baselstadt

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Territory Business Executive