TELUS Digital Hiring For Customer Support Voice & Non Voice

Job Description

Role & responsibilities Performing inbound calls from wire transfer customers and agents. Take 50-150 calls per day or Should be handling multiple chats 2-3 at the same time Answer a wide range of inquiries and solve a wide range of customer service issues and problems. This job has a highly regimented schedule and requires a full day of assisting customers on the phone. Strong customer service skills including diplomacy and the art of diffusing tense situations are required. Processing customers orders and ensuring its accuracy and completion. Participating in continuous training sessions and sharing best practices. Show good oral and written skills for call escalation via call sheet completion or call escalation. Preferred candidate profile Educational Qualification: Any Graduate Experience: 0 to 5yrs Excellent Written & communication in English. Should be comfortable in night shifts and rotational week offs. Ability to model the incorporate value of respect, courage, passion, teamwork and integrity. Working Model : 24*7 (work from Office) Work Location : Sector 135 Noida Perks and benefits Salary Range- 2.95 4.5 LPA. Medicare Facility(free online consultation with Doc) Free pick up and drop facility will be provided within 35 Kms