Telesales Executive

Job Overview:

We are seeking an experienced and dynamic Telecaller to join our Hair Transplant Clinic team. As the first point of contact for our patients, you will play a vital role in creating a positive impression, building trust, and guiding patients through their consultation and treatment journey.

Key Responsibilities:

• Handle inbound and outbound patient calls with professionalism and empathy.
• Provide detailed information about hair transplant services, treatments, and procedures.
• Fix appointments and coordinate consultations with doctors and clinic staff.
• Maintain patient follow-up calls for reminders, feedback, and post-treatment care.
• Manage leads generated through marketing and ensure timely conversion.
• Update and maintain accurate records in CRM/telecalling software.
• Address patient queries, concerns, and escalate issues to relevant departments when necessary.
• Contribute towards patient satisfaction and clinic reputation by delivering quality telecalling support.

Required Skills & Qualifications:

• Minimum 3 years of experience in telecalling/customer support (preferably in healthcare, wellness, or hospitality).
• Strong communication skills in English and regional language (Hindi/Malayalam/others as per location).
• Ability to handle patient queries with patience, empathy, and confidence.
• Good knowledge of MS Office, CRM tools, and call handling systems.
• Target-oriented with excellent persuasion and follow-up skills.
• Professional attitude, disciplined, and result-driven.

What We Offer:

• Competitive salary with performance-based incentives.
• Growth opportunities in a reputed and expanding healthcare brand.
• Training and career development support.
• Positive and professional work environment.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Language:

• English (Preferred)

Work Location: In person