Telesales Agent

2 years

1 - 3 Lacs

Posted:2 days ago| Platform: SimplyHired logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Job Title: Telecaller – Electric Department
Department: Electric / Power Services
Location: noida sec 22
Job Type: Full-time / Part-time
Job Description:

We are looking for a Telecaller to join our Electric Department. The candidate will be responsible for handling customer calls, providing information related to electricity services, resolving basic queries, and coordinating with internal teams to ensure customer satisfaction.

Key Responsibilities:

  • Make outbound calls or handle inbound calls related to electric services
  • Provide information about electricity connections, billing, payments, outages, and complaints
  • Register customer complaints and service requests accurately
  • Follow up with concerned departments for issue resolution
  • Maintain call records and update customer details in the system
  • Communicate clearly and politely with customers
  • Meet daily/weekly call and performance targets

Required Skills & Qualifications:

  • Minimum qualification: 12th pass / Graduate preferred
  • Good communication skills in English/Hindi
  • Basic knowledge of electricity services (training will be provided)
  • Ability to handle customer queries patiently
  • Basic computer knowledge (MS Office, CRM systems)

Experience:

  • Fresher or 1–2 years of experience in telecalling/customer support preferred

Working Hours:

  • 9am to 5pm

Salary & Benefits:

  • Salary:15000 to 25000
  • Incentives/Performance bonus
  • Training provided

If you want, I can also:

  • Make it shorter
  • Create a Hindi version
  • Customize for government electricity board / private company
  • Make it sales-focused or complaint-handling focused

Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Food provided
  • Health insurance

Work Location: In person

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