Telecounsellor cum Receptionist

Job Title: Telecounsellor cum Receptionist

Location: Lakmé Academy – Barasat
Type: Full-time | On-site

About the Role

We are seeking a confident, proactive, and well-spoken individual to join our team as a Telecounsellor cum Receptionist. The role combines front-desk management with telecounselling responsibilities — ensuring a seamless experience for walk-in visitors and potential students enquiring over phone or online.

The ideal candidate should possess excellent communication skills, a pleasing personality, and a strong passion for the beauty and education industry.

Key Responsibilities

Front Desk & Reception Duties

• Greet and attend to all visitors and walk-ins courteously.
• Maintain a welcoming and professional reception area.
• Handle student and parent queries in person or over phone.
• Manage daily attendance and class schedules of students.
• Coordinate with counsellors and faculty for student follow-ups and appointments.
• Record and maintain data of enquiries, walk-ins, and leads.

Telecounselling & Follow-Up

• Make outbound calls to prospective students and parents.
• Counsel potential candidates about Lakmé Academy courses, fees, and career opportunities.
• Convert leads generated through marketing campaigns into walk-ins and admissions.
• Maintain and update enquiry database regularly.
• Follow up with prospective students until enrollment.
• Achieve daily, weekly, and monthly enquiry and conversion targets.

Administrative Support

• Handle calls, emails, and messages professionally.
• Support admission documentation and data entry work.
• Coordinate with the marketing and academic teams for lead reports and events.
• Maintain basic administrative records and assist in operational support.

Requirements

• Qualification: Minimum Graduate (any stream).
• Experience: 0–2 years (Freshers with good communication skills can apply).
• Skills Required:
• Excellent communication (English, Hindi, and Bengali preferred).
• Confident in speaking over the phone and face-to-face interaction.
• Basic computer knowledge (MS Office, Google Sheets, etc.).
• Well-groomed with a pleasant personality.
• Ability to multitask and maintain professionalism under pressure.

Job Types: Full-time, Permanent

Benefits:

• Leave encashment
• Paid sick time

Ability to commute/relocate:

• Barasat, West Bengal: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What is your salary expectation?

Experience:

• Tele Counselling: 1 year (Preferred)

Work Location: In person