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Telecalling Executive

Portea Medical Services

0 - 31 years

2 - 3 Lacs

Domlur, Bengaluru/Bangalore

Posted:1 day ago| Platform: Apna logo

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Skills Required

resolve service empathy compliance processing support

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities: Inbound Call Handling (80-120 calls/day): Receive and handle inbound calls from patients Address inquiries, resolve issues, and provide appropriate information regarding treatments, orders, and processes. Ensure all calls are logged accurately in the system and resolved within the defined service level agreement (SLA). Provide exceptional customer service by demonstrating empathy, active listening, and problem-solving. Maintain a high level of professionalism and confidentiality while communicating with callers. Document Validation: Verify patient documents, including medical records, and consent forms. Ensure that all submitted documents meet the necessary compliance standards and are complete before processing. Flag and escalate any discrepancies or issues to the relevant team or supervisor. Maintain accurate records of all validated documents and follow up as necessary. Order Processing: Process patient orders accurately and in a timely manner. Ensure that all relevant information, including patient details, treatment plans, and documents, are correctly entered into the system. Monitor order status and update patients or relevant parties with the latest information regarding their order. Address and resolve any issues related to orders, such as delays, missing information, or errors, by liaising with other teams. Ensure that all orders comply with company SOW, and customer expectations. Interested Candidate can send me your resume in 8512030617

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Telecalling Executive