Telecaller/Telesales executive

Job Purpose:

To act as the first point of contact for clients/patients by handling inquiries, providing information about naturopathy services, and assisting in appointment booking, follow-ups, and client engagement to ensure smooth communication and customer satisfaction.

Key Responsibilities:

• Inbound & Outbound Calls
• Handle incoming calls from clients seeking information about naturopathy treatments, residential programs, diet, yoga, and wellness services.
• Make outbound calls to follow up on inquiries, confirm bookings, remind patients of appointments, and promote upcoming wellness camps.
• Client Guidance & Counselling (Basic Level)
• Provide accurate information about available naturopathy therapies, facilities, and residential programs.
• Explain lifestyle benefits of naturopathy and encourage clients to participate in wellness programs.
• Address basic queries with patience and empathy.
• Lead Management & Conversion
• Maintain proper records of inquiries, leads, and follow-ups in Excel sheets.
• Support the marketing team in converting inquiries into confirmed bookings.
• Update client database with relevant details for future communication.
• Coordination
• Coordinate with doctors, therapists, and front office staff to schedule consultations and therapy appointments.
• Communicate client requirements to respective departments.
• Customer Service
• Handle complaints or concerns with professionalism and escalate unresolved issues to the concerned authority.
• Maintain a positive, service-oriented attitude to build trust and satisfaction.
• Qualifications & Skills:
• Minimum qualification: Graduate/12th Pass with good communication skills.
• Prior experience as a telecaller/customer care executive (healthcare, wellness, or hospitality industry preferred).
• Fluent in Hindi & English (knowledge of local languages will be an advantage).
• Good listening, convincing, and soft skills.
• Basic knowledge of naturopathy, yoga, and wellness services (training will be provided).
• Proficient in MS Excel, call logs, or CRM software.
• Patient, polite, and empathetic in handling client queries

Job Type: Full-time

Pay: ₹14,000.00 - ₹17,000.00 per month

Benefits:

• Provident Fund

Work Location: In person