Telecaller

Core Responsibilities

• Lead Generation & Follow-up
• Call potential customers to promote Maruti Suzuki vehicles and services.
• Follow up on inquiries from digital platforms, walk-ins, and referrals.
• Maintain and update lead databases (CRM systems).
• Appointment Scheduling
• Book test drives and showroom visits.
• Coordinate service appointments and remind customers of upcoming schedules.
• Customer Relationship Management
• Handle inbound calls regarding product queries, pricing, and availability.
• Provide information on financing options, insurance, and exchange offers.
• Address customer concerns and escalate unresolved issues to the sales or service team.
• Campaign & Promotion Support
• Inform customers about ongoing offers, new launches, and dealership events.
• Support festive campaigns and seasonal promotions with targeted calling.
• Documentation & Reporting
• Record call details, feedback, and outcomes.
• Share daily/weekly reports with the sales manager for performance tracking.

Skills & Attributes

• Strong verbal communication in regional and English/Hindi languages.
• Basic computer proficiency (CRM, Excel, email).
• Polite, persuasive, and customer-focused demeanor.
• Ability to handle rejection and maintain professionalism.

Job Types: Full-time, Permanent

Pay: ₹8,000.00 - ₹15,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Internet reimbursement
• Provident Fund

Education:

• Bachelor's (Required)

Experience:

• Telecommunication: 1 year (Required)

Language:

• Hindi & Nepali & Bengali & English (Required)

Location:

• Jalpaiguri, West Bengal (Required)

Work Location: In person