Telecaller (Rajkot)

As a Telecaller, your primary responsibility will be to engage with customers (both existing and potential) over the phone. Your role will involve providing information, addressing customer inquiries, and driving sales or generating leads. You will serve as the "voice" of the company, focusing on creating a positive customer experience and nurturing relationships. Your key responsibilities will include making outbound calls to reach out to potential customers, following up on leads, and promoting products/services. Additionally, handling inbound calls by resolving customer inquiries, providing support, and addressing issues will be crucial. You will also be responsible for generating leads, qualifying potential customers for sales or appointment scheduling, and ensuring consistent messaging by following scripts and guidelines. Maintaining accurate call records, documenting interactions, and updating CRM systems will be essential tasks. Educating customers about products, services, features, and benefits, as well as resolving customer complaints professionally and efficiently, will contribute to a positive customer experience. Building rapport with customers, following up on leads, meeting sales targets, and complying with regulatory and legal guidelines for telemarketing will be key priorities. Your qualifications should include excellent communication skills, both verbal and written, along with the ability to listen actively and adapt to different customer personalities. Interpersonal skills, customer service skills, and sales skills will be valuable assets in this role. Basic computer skills, adaptability, patience, and the ability to learn and follow scripts are also essential. Understanding telemarketing regulations and providing feedback to improve products or services will be part of your responsibilities. Overall, as a Telecaller, you will play a vital role in engaging with customers, promoting products/services, and contributing to the growth and success of the company through effective telecalling practices.,