Telecaller (Female and Male)

Job Description

Job Description: Professionally receive incoming calls from patients regarding appointments, billing questions, medical information, and general inquiries. Assist patients in scheduling appointments and providing necessary details. Clearly explain policies, procedures, and services to patients. Make outbound calls to patients for appointment reminders, post-visit check-ins, or to gather additional information. Address patient concerns and complaints, escalate issues when necessary. Accurately record patient details, call information, and interactions in medical records system. Adhere to strict patient privacy guidelines. Required Skills: Clear and concise verbal communication to effectively understand patient needs and provide accurate information. Ability to attentively listen to patient concerns and inquiries to provide appropriate responses. Strong focus on delivering excellent patient care and building positive relationships. Familiarity with hospital management systems and electronic medical records software. Ability to remain calm and professional when handling complex or challenging patient situations. Qualifications: Graduation or equivalent. Prior experience in a customer service role preferred. Strong typing and data entry skills English Speaking preferred. Job Type: Full-time Pay: ₹10,000.00 - ₹15,000.00 per month Schedule: Day shift Education: Bachelor's (Required) Experience: total work: 1 year (Required) Work Location: In person Application Deadline: 15/06/2025