Telecaller Executive (Female Only)

Job Title: Telecaller / Voice Support Executive – Admissions

Location: Meluha International School, Gandipet, Hyderabad

Job Type: Full-time

Work Timings: 9:00 AM – 5:00 PM (or) 10:00 AM - 6:00 PM

Job Overview

Meluha International School is looking for a confident, articulate, and result-oriented Telecaller / Voice Support Executive – Admissions to support the Admissions Department through structured outbound calling and parent engagement.

The primary responsibility of this role is to connect with prospective parents through outbound calls, provide accurate information about the school, address initial queries, and convert leads into confirmed campus visits. This position acts as a critical communication bridge between parents, Admissions Counsellors, and the Front Office team, ensuring a smooth and professional admissions journey.

The ideal candidate should possess excellent communication skills in English, Telugu, and Hindi, demonstrate pleasant phone etiquette, and have a strong follow-up mindset to support admissions conversions effectively.

Key Responsibilities

Admissions & Outbound Calling Support

● Make structured outbound calls to prospective parents using leads provided by the

Admissions and Marketing teams.

● Clearly explain the school’s curriculum, programs, facilities, fee structure (basic level),

and admission process.

● Engage parents confidently, understand their requirements, and address initial queries

professionally.

● Convince and convert outbound calls into scheduled campus visits.

● Maintain consistent follow-ups with interested parents until the campus visit is

confirmed.

● Record call outcomes, parent responses, and next steps accurately in the tracking

system.

Coordination with Admissions Counsellors

● Act as a communication bridge between parents and Admissions Counsellors.

● Share parent requirements, concerns, and expectations with the Admissions Counsellor

before campus visits.

● Coordinate closely with the Admissions Counsellor to align on availability for counselling

sessions.

● Support the Admissions Counsellor by ensuring parents are well-informed and prepared

before campus visits.

● Assist in follow-ups post campus visit, as guided by the Admissions team, to support

conversion efforts.

Campus Visit & Front Office Coordination

● Coordinate with the Admin Front Office team to schedule and confirm campus visits.

● Ensure visitor details, visit dates, and time slots are communicated clearly to all

stakeholders.

● Follow up with parents before the visit to reconfirm attendance and provide visit-related

guidance.

● Support the Front Office team during high-volume admissions periods, if required.

Administrative & Reporting Responsibilities

● Maintain daily call logs, follow-up trackers, and campus visit records accurately.

● Prepare basic daily and weekly reports on calls made, visits scheduled, and follow-up

status.

● Update admissions databases with complete and timely information.

● Support admissions campaigns, walk-ins, and school promotional activities when

required.

● Ensure all telephonic communication is polite, professional, and aligned with the

school’s values.

Qualifications and Requirements

● Bachelor’s degree in any discipline (preferred).

● Prior experience in telecalling, voice support, admissions, customer service, or sales

coordination is an added advantage.

● Good verbal communication skills in English and Telugu; Hindi is an added advantage.

● Strong listening skills with the ability to build rapport over calls.

● Basic computer proficiency (MS Excel, Word, CRM/Google Sheets).

● Ability to handle objections, follow up consistently, and work with conversion targets.

● Organised, proactive, and capable of coordinating with multiple teams.

● Customer-focused mindset with a calm, patient, and professional approach.

Perks and Benefits

● Competitive salary package.

● Accommodation and food facility

● Performance-based incentives linked to campus visit conversions.

● Opportunity to work in a reputed international school environment.

● Supportive team culture with learning and growth opportunities.

● Exposure to admissions operations and parent engagement processes.

Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Commuter assistance
• Food provided
• Leave encashment
• Paid sick time
• Paid time off
• Provident Fund

Application Question(s):

• HR Questionnaire

1. Tell us briefly about yourself, including your professional background and current role.

• 2. How many years of relevant experience do you have in the position you are applying for?

• 3. What was your last drawn monthly salary (CTC or gross)?

• 4. What is your age?

• 5. What are your salary expectations for this role?

• 6. If selected, how soon would you be able to join our organisation?

• 7. When would you be available to attend an interview?

• 8. Are you willing to work at our campus and comply with the school’s residential or operational requirements, if applicable?

• Technical Questionnaire

1. Have you previously worked in a voice-based, telecalling, or customer support ole? If yes, please describe your responsibilities and experience.

• 2. How do you handle a high volume of inbound and outbound calls while maintaining accuracy and professionalism?

• 3. Describe a situation where you had to convince or guide a hesitant customer/parent. What approach did you use?

• 4. How do you handle difficult, angry, or impatient callers, especially parents seeking urgent information or resolution?

• 5. How do you ensure clear communication, proper follow-ups, and accurate recording of call details and lead information?

• 6. What steps do you take to meet daily calling or follow-up targets without compromising service quality?

Work Location: In person