Telecaller - English

The English Telecaller is responsible for handling outbound and inbound calls, communicating effectively with customers in English, generating leads, and supporting the sales or service process through professional communication.

Key Responsibilities

• Make outbound calls to potential customers and explain products/services in clear English.
• Handle inbound calls, answer queries, and provide accurate information.
• Generate leads and schedule follow-up calls or appointments.
• Maintain a database of customer information and update call records regularly.
• Follow communication scripts and guidelines to ensure quality and consistency.
• Identify customer needs and suggest suitable products or solutions.
• Meet daily/weekly call targets and conversion goals.
• Provide excellent customer service and maintain professionalism in all interactions.

Required Skills

• Excellent English communication skills (verbal & listening).
• Ability to handle customer queries confidently.
• Good persuasion and negotiation skills.
• Basic computer knowledge and ability to update records.
• Positive attitude, patience, and customer-focused approach.
• Ability to work under pressure and meet targets.

Qualifications

• Plus Two or Bachelor’s degree (any stream).
• Experience in telecalling, customer service, or call center is preferred, but freshers can also apply.

Job Types: Full-time, Fresher

Pay: ₹15,000.00 - ₹22,000.00 per month

Benefits:

• Cell phone reimbursement
• Internet reimbursement
• Leave encashment

Work Location: In person