Telecaller cum Sales Executive

About Herb Soul

Herb Soul is a growing Ayurveda and personal care brand offering natural products for health and wellness. We are looking for a skilled Telecaller to handle customer interactions, promote products, and drive sales.

Role Overview

The Telecaller will be responsible for reaching out to potential customers, explaining product benefits, and converting leads into confirmed orders. The role requires strong communication skills, a persuasive approach, and the ability to build trust with customers while maintaining professionalism.

Key Responsibilities

• Make outbound calls to leads and existing customers to promote Ayurvedic products.
• Explain product benefits, usage, and offers in a clear and convincing manner.
• Handle customer questions, address objections, and build interest in the products.
• Upsell and cross-sell related products to increase order value.
• Maintain daily call logs, follow-up schedules, and sales reports.
• Process orders accurately and ensure timely updates to the sales team.
• Provide feedback from customers to improve product and service quality.

Required Skills & Competencies

• Strong communication skills in Hindi and basic English (regional languages are a plus).
• Confident and pleasant telephone manner.
• Ability to handle objections and convert hesitant customers.
• Knowledge of upselling and cross-selling techniques.
• Active listening and problem-solving ability.
• Basic computer knowledge for maintaining call records and entering customer details.
• Patience and empathy when dealing with different customer profiles.

Preferred Qualifications

• Minimum 12th pass or graduate in any field.
• 0–3 years of telecalling or telesales experience (experience in Ayurveda, healthcare, or FMCG is preferred).
• Training in customer service or sales is an advantage.

Work Setup & Tools

• Familiarity with CRM software, Excel, or call tracking systems is helpful.
• Ability to work with lead sheets and follow a structured call process.

Personality Requirements

• Female candidate with a clear, friendly, and persuasive voice.
• Self-motivated with a positive attitude toward sales.
• Ability to stay calm under pressure and meet daily targets.

Compensation

• Fixed Salary: [₹12000 - ₹15000]
• Incentives/Performance Bonus: Based on monthly sales and upselling targets.

Job Type: Full-time

Pay: ₹12,000.00 - ₹15,000.00 per month

Work Location: In person