Telecaller (Counselor)

Job description

About

We are seeking a motivated and persuasive Telecaller (Counselor) to join our team. The role involves connecting with potential clients/students over the phone, understanding their needs, providing accurate information about our services, and guiding them through the enrollment/decision-making process.

Responsibilities

• Handle inbound calls from prospective clients/students.
• Counsel clients/students by providing information on courses, services, or offerings.
• Understand customer requirements and recommend suitable solutions.
• Maintain a database of customer interactions and follow up regularly.
• Achieve daily/weekly call targets and conversion goals.
• Handle queries, resolve concerns, and build positive relationships with clients.
• Collaborate with the sales and marketing team to improve lead quality and closure rates.

Qualifications

• Minimum 1 years of experience as a telecaller, counselor, or in a similar role (freshers can also apply if confident).
• Excellent communication and interpersonal skills (fluency in English and local language preferred).
• Ability to explain complex information in a simple and clear manner.
• Positive attitude, patience, and customer-centric approach.

What We Offer

• Competitive salary + performance-based incentives.
• Training and development programs.
• Friendly and growth-oriented work environment.
• Opportunity to build a rewarding career in counseling & sales.

How to Apply:

Interested candidates can send their resume & portfolio to +91-72300 01072 (WhatsApp) or apply through www.theraptoracademics.com

For any queries, contact us at +91-72300 01072.

Job Types: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹35,000.00 per month

Work Location: In person