Telecaller – B2C & B2B Customer Engagement

Job Description

About the Role: We are hiring a Telecaller who will be responsible for engaging with both individual customers (B2C) and business clients (B2B) over phone calls. The role involves explaining product details, maintaining follow-ups, and supporting lead generation and retention – all without using a CRM system (manual/Excel tracking). Key Responsibilities: Make daily outbound calls to retail customers, shop owners, distributors, and leads. Clearly introduce and explain products to both B2C and B2B contacts. Maintain regular follow-ups with interested parties. Keep proper records of all calls, inquiries, and follow-up actions in Excel or written format. Coordinate with the sales team to share hot leads or feedback from calls. Build and maintain professional relationships with businesses and individuals. Support sales campaigns, order confirmations, or basic issue handling over the phone. Required Qualifications: Minimum 12th Pass; Graduate preferred. 0–2 years of experience in telecalling, customer support, or sales (B2C/B2B). Comfortable using Excel and basic computer skills. Fluency in Hindi, English, and any regional language is a plus. Skills Required: Clear, polite, and convincing communication. Ability to talk confidently with both customers and business clients. Good follow-up and time management skills. Basic understanding of product promotion and sales techniques. Organized and detail-oriented (manual record-keeping required). Salary: Rs. 12,000 – 16,000/month (depending on experience) Incentives: Based on targets or business leads converted Job Types: Full-time, Permanent, Fresher Pay: ₹12,000.00 - ₹16,000.00 per month Benefits: Paid sick time Paid time off Provident Fund Schedule: Day shift Weekend availability Supplemental Pay: Commission pay Work Location: In person