Telecaller

Role Overview: You will be responsible for contacting potential or existing customers to provide information about products or services using scripts. Your role will involve answering questions about products or the company, as well as asking questions to understand customer requirements and close sales. Additionally, you will need to direct prospects to the field sales team when necessary, enter and update customer information in the database, and accurately take and process orders. Handling grievances to maintain the company's reputation and striving to meet sales quotas are also essential aspects of this role. Keeping records of calls and sales, as well as noting useful information, is part of your job responsibilities. Key Responsibilities: - Contact potential or existing customers to provide information about products or services - Answer questions about products or the company - Ask questions to understand customer requirements and close sales - Direct prospects to the field sales team when necessary - Enter and update customer information in the database - Accurately take and process orders - Handle grievances to maintain the company's reputation - Strive to meet sales quotas - Keep records of calls and sales and note useful information Qualifications Required: - Minimum graduate with relevant experience or a fresher - Proficiency in MS Excel - Strong communication skills (Note: No additional details about the company were provided in the job description),