Telecaller and Telesales Executive

Job Description: Telecaller / Telesales Promotion Executive

Position: Telecaller / Telesales Promotion Executive
Location: Ayurved Rasayani, 48/7, Mahalunge-Nande Road, Mahalunge, Tal-Mulshi, Pune-411057, Maharashtra, India.

Key Responsibilities:

Customer Communication & Lead Generation:

• Make outbound calls to existing and potential customers to promote Ayurved Rasayani products.
• Understand customer requirements and provide detailed product information.
• Generate and qualify leads through telephonic conversation, email, and WhatsApp follow-ups.
• Maintain a database of prospective customers and update it regularly.
• Follow up with leads to ensure successful conversion into sales.

Sales Support & Coordination:

• Support the field sales team by scheduling appointments and sharing qualified leads.
• Coordinate with marketing and sales departments for promotional campaigns and feedback.
• Maintain regular communication with distributors, retailers, and doctors for product promotion.
• Assist in achieving monthly and quarterly sales targets through telesales initiatives.

Promotion & Marketing Communication:

• Promote new product launches, schemes, and offers through outbound calls.
• Conduct telephonic surveys to collect customer feedback and improve service quality.
• Maintain customer engagement through regular updates and follow-ups.
• Support digital and offline promotional activities by sharing product information with customers.

Documentation & Reporting:

• Record all customer interactions, inquiries, and follow-up details in call logs or CRM software.
• Prepare daily/weekly reports on calls made, leads generated, and conversions achieved.
• Report customer feedback, complaints, and suggestions to the Sales/Marketing Manager.

Qualifications & Skills:

• Education: Graduate in any discipline (preferably Commerce, Arts, or Science).
• Experience: 1–3 years of experience in telecalling, telesales, or customer support — preferably in the pharmaceutical, Ayurvedic, or FMCG industry.
• Technical Skills:

o Excellent communication and persuasion skills.
o Ability to handle outbound and inbound calls professionally.o Familiarity with CRM or lead management software.

• Computer Skills: MS Excel, Word, and email communication.
• Language Proficiency: Fluent in Marathi and Hindi; basic English communication preferred.

Personal Attributes:

• Polite & Professional: Maintains a positive tone while interacting with customers.
• Goal-Oriented: Focused on meeting sales and call targets consistently.
• Confident & Persuasive: Able to influence customers and build strong relationships.
• Organized: Maintains proper records of leads and follow-ups.
• Team-Oriented: Works collaboratively with sales and marketing teams for campaign success.

How to Apply:

Interested candidates are invited to submit their updated resume with details of experience, current and expected CTC, and notice period via email to [email protected] or contact 9823444019.

Job Type: Full-time

Pay: ₹10,000.00 - ₹25,000.00 per month

Work Location: In person