Tele Collection Executive

Job Description

Role & responsibilities A Tele Collection role involves managing overdue accounts by contacting customers through phone calls, emails, or other communication channels to secure payments. The primary objective is to recover outstanding debts while maintaining positive customer relationships. Key Responsibilities Outbound & Inbound Communication : Initiate and receive calls to collect overdue payments, negotiate payment plans, and resolve billing issues. Account Monitoring : Track overdue balances, assess customers' financial situations, and offer suitable repayment solutions. Record Maintenance : Keep accurate records of all communications, payment commitments, and follow-up actions. Compliance Adherence : Ensure all collection activities comply with relevant laws and regulations. Team Collaboration : Work with other departments to resolve complex cases and improve collection processes.